George Mammen
1747 North Karen Avenue
Clovis, CA 93619
C: (559) 333-4929
[email protected]
Top performing, results-driven technology executive with a proven track record for developing and executing successful IT strategies. Known for managing productive teams and accelerating corporate revenue by implementing effective technical solutions. An experienced manager with established leadership qualities and excellent mentoring skills. Manages time and resources efficiently and productively. A responsive and analytical professional, recognized for excellent interpersonal, and customer service skills. Awarded for consistently exceeding expectations. Cultivates strong relationships and sets appropriate expectations ensuring smooth technical implementations. Motivated and able to work productively under pressure. Enjoys a team-oriented, collaborative environment. Works in a highly professional, ethical, and knowledgeable manner.
Strategic, Passionate, Excellent Communication Skills, Highly Adaptable, Excellent Negotiator, Enterprise Resource Planning (ERP), New Product / Technology Launch, Project and Change Management, High Availability Planning, Business Intelligence Solutions, Staff Mentoring, Data Warehousing, Process Improvement, Vendor Management, Performance Measurement, P&L Accountability, Analytical, Problem Solver, Budget Administration, Skilled Leader, Ethical
PROFESSIONAL EXPERIENCE
11/2002 to 7/2008
Table Mountain Casino
Director of IT
Friant, CA
A premier California based casino providing slots, table games, bingo, entertainment, specialty events and dining
* Oversaw strategic direction and operations for the IT department of a growing casino with $300M in revenue in 2007 and over 1200 employees
* Oversaw the implementation, support and maintenance of all IT support systems including Audio/Visual. Involved with IT operations/administration of a Casino containing more than 2000 slots, 60 tables, 22 POS terminals and 200 Bingo terminals
* Managed data center including 60+ servers, 2 redundant SAN\'s on a VMWare environment. The high availability system integrates with a complex Microsoft production environment and maintains constant 24x7x365 service. Oversaw ticket queue, distributed workload, assets, and inventory
* Managed 30 professional information technology staff including mentoring 3 managers. Ensured quality recruiting, on-boarding, and training resulting in increased productivity and a 90% retention rate
* Key Member of the Strategic Committee, an executive team reporting directly to the CEO
* Point contact for the Casino Management System including planning, installation, and maintenance
* Increased customer service and sales revenue by installing self service kiosks by Western Money providing convenience to customers wishing to check their points, purchase event tickets, and redeem slot tickets
* Intensified excitement on the floor with digital signage consisting of 60 plasma screens
* Built a redundant and secure network infrastructure with Cisco from scratch with a fiber backbone to CAT6 Ethernet connectivity to every slot machine to accommodate highly interactive and successful marketing promotions and communications
* Migrated from an end of life NEC PBX communications system to a VOIP Cisco Unified Communications solution allowing company to converge voicemails and faxes into Microsoft Outlook thus increasing productivity and reducing telecommunications costs
* Experienced in dealing with construction deadlines
* All IT systems adhere to strict gaming regulations and audits by the gaming commission
Implemented IT solutions resulting in improved customer service and increasing revenues:
* Point-of-Sale (POS): Implemented Infogenesis’ POS solution to streamlining F&B operations and integrated it with IGT’s Patron Management System to augment brand value and convenience to customers
* Back Office: Implemented Infinium’s enterprise resource planning system, improving all back office functions, including financial accounting, human resources, payroll, benefits administration, project accounting, procurement, and inventory control
* Accounting: Implemented Kronos’ time and attendance system to manage complex staff schedules, pay policies, payroll errors and control costly overtime, while eliminating all manual paper time sheets
* Business Intelligence: Implemented Cognos’ business intelligence tool providing the company in-depth information on operations, and allowing for improved strategic decision making such as planning, forecasting, budgeting, and reporting
* Wireless Network: Implemented a wireless infrastructure on the gaming floor and in all conference rooms. Deployed 90-handhelds to facilitate faster ticket cashiering experience and improving customer care
Eliminated labor costs and manual paper processing while increasing accountability and productivity for the following departments:
* Events: Implemented Vendini’s box office solution integrating the company website and Patron Database allowing customers to purchase tickets and receive discounts on events held at the property such as concerts, bingo, or poker tournament
* Security and Surveillance: Implemented iView’s complete solution providing incident reporting, risk management, visitor management, and a dispatch system replacing an excessive paper work process and enabling more streamlined deployment of available resources
* Facilities: Implemented a solution from Maintenance Connection providing asset tracking, work order tracking, inventory control, and procedure library enabling company to predict asset failures and reduce costly downtime
1/2000 to 3/2002
Kana
Data Center Manager
Menlo Park, CA
A leading edge innovator of internet eCRM and B2B solutions for online customer interactions
* Managed strategic design, development, and implementation of all IT initiatives pertaining to voice and data systems
* Oversaw Network Operations Staff 24x7x365 including recruiting, hiring, training, developing, mentoring, and evaluating
* Supervised the deployment of Linux, Windows 2000, and NT server environment; Infrastructure included Cisco 6000 series switches, PIX firewalls, Netscreen firewalls, and 2600 series routers
* Collaborated in the design, development and maintenance of a $5M Internet Data Center; Oversaw a high-priority disaster recovery operation for 2.5 terabyte storage capacity and developed a procedure allowing for rapid and comprehensive recovery of mission critical information
* Established a 24x7 telephonic and internet call center increasing customer client care and sales returns
* Deployed an IT maintenance protocol including polices and procedures such as backup, security, anti-spam and web filter
* Implemented Windows 2000 Active Directory services
* Assisted the Vice President in executing policies and procedures for the Hosting Department
* Cultivated and maintained productive relationships with clients within national and international business units, notable c...
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