CAREER SUMMARY
Information Technology professional with 15+ years experience in IS/IT environments. Highly motivated and proactive individual, with strong work ethics. Proven leadership within software and technical environment. Strong analytical and system design skills. Demonstrated skills and expertise.
· IT Team Leader · Problem Identification/Resolution
· Systems Analysis · Customer Oriented / Client Relations
· Quality Assurance · Software Development Life Cycle
· Logistics · Matrix and Team Environments
PROFESSIONAL EXPERIENCE
WELTMAN, WEINBERG & REIS, Brooklyn Heights, OH 2008 to 2009
Legal firm that specializes in Collections and Litigation within a multi-state environment. Internal customers include, Accounting, Bankruptcy, Collections, Compliance, Probate and Operations. Business Clients include many large financial institutions.
Technical Lead/Senior Programmer Analyst
· Team Lead position for a programming staff specializing in custom application development in Artiva, a proprietary software package used in Collections, Financial and Legal industries. The position includes serving as an administrative and technical intermediary/liaison between the Applications Development Manager, development staff, IT and Business Units.
· System Architect: Ultimately responsible for maintaining uptime of the Artiva Production system, architecture and environment. Primary Change Control representative and Software Release Coordinator for the Artiva team. Primary contact point person for dealing with the software vendor Ontario Systems.
· Team task management through collection, evaluation and prioritization of tasks to be addressed in the Artiva software framework in support of Business Units. Organized and streamlined methods of communication and workflow. Achievements include reducing open task counts by 25% in under a 6-month period and maintaining a consistent, gradual decrease in ticket counts.
· Created new documentation and reporting tools to increase better understanding of the system, training, and metrics to improve team efficiency. Created and organized Standardize Operating Procedures documentation for common activities with the purposes of a knowledge share program where one didn’t exist before. Facilitated a 24/7 “On-Call” rotation where Development team members are available in the support of Computer Operations and the Business Community to address Production level break/fixes.
Reason for Leaving: Mass layoff due to organizational restructuring.
SNAP-ON BUSINESS SOLUTIONS, Richfield, OH 2000 to 2007
Software development, publishing and services company, formerly ProQuest Business Solutions. Developer of Electronic Parts Catalog (EPC) products for the Automotive, Power Sports and Power Equipment Original Equipment Manufacturer (OEM) and dealerships.
Program Manager/Account Support I 2007 to 2007
· Maintained customer OEM contact and lines of communication in order to translate business needs into project requirements for development.
· Oversee software and publishing projects from design to implementation. Scheduled internal resources, coordinated with the customer, managing expectations, and providing technical expertise to address customer needs.
· Created and developed technical documentation for internal and external customers.
· Organized and implemented Root Cause Analysis (RCA) strike teams to address large problems as needed. Facilitated the prototype procedure for organizing RCA teams Identify, Analyze, Design and Address critical issues and solutions in short turn around times.
Software Quality Assurance Engineer III 2000 to 2007
· Familiarity with the GM, Ford and Isuzu products before being reassigned to exclusively focus on Power Equipment products.
· Created and maintained test documentation, test procedures and gathered project related information for implementation within the Software Quality Assurance department.
· Scheduled Quality Assurance resources and project planning involvement. Took on added responsibilities upon departure of Product Manager / SQA department manager until the position was reinitiated over a year later.
· Provided Tier 2 / 3 support for Internet and CD based products to internal and external consumers.
· Served as knowledge resource for the On-line Ordering module, becoming knowledge expert in the system and providing service until resource could be cross-trained. Gained SQL experience in a live production environment. Previously a responsibility designated to Development or a Programmer.
· Instrumental in turning negative goodwill to positive goodwill though direct, active client contact. Such accounts as Alamo Group, John Deere, Kohler Plumbing, Komatsu and Yanmar.
· Identified, audited and provided data to finance officer on an error with a licensed download component that would have cost an additional $40,000 above the original contract.
· Recognized by key account, John Deere, for outstanding service; provided lett...
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