SKILLS
Over 15 years of IT experience including technical sales and support, project management, and training, with proven ability
in conducting in-house and client solution sales presentations, writing sales proposals and responses to RFP’s, and implementing software solutions projects on time and under budget.
Technical expertise in numerous software programs, operating systems, and technologies, including: SaaS, SalesForce,ERP middleware solutions (e.g. Jetform Central, Formscape), VMware, MS Office, Windows NT/2000/XP/Vista, HTML, HTTP, SSL, DNS, ICAP, LDAP, Microsoft Active Directory, and TCP/IP networking.
EXPERIENCE
3/2008-Present Technical Account Manager
ScanSafe, Inc-San Francisco, CA
Assisting in helping major customers to activate ScanSafe’s Web Security-as-a-Service (SaaS)services, acting as a single point of contact for all technical issues relating to activations.
Act as the ongoing account manager supporting customers, resolving issues, and liaising with internal teams to further ScanSafe’s high levels of customer satisfaction and renewal rates.
Responsible for deploying and managing over 125 accounts through subscription opt-in process generating over $1.2MM in new revenue.
Employee of the Month (September 2008)
11/2004-11/2007 Field Operations Specialist
Opentable, Inc.- San Francisco, CA
Responsible for all services for a restaurant system installation, including:
Preliminary site survey and interviews at restaurant site.
Configuration, software installation, and database load of the OpenTable hardware.
Setup of system and establishment of Internet connectivity at customer sites.
Responsible for performing both the technical and training related aspects of the product implementation process for all OpenTable products.
Provide initial and follow-up training and technical consulting to OpenTable system users.
Worked with the Customer Support team in troubleshooting restaurant sites to solve any OpenTable system or Internet connectivity problems.
2/2004-11/2004 Account Executive
Neopost Mailing & Logistics- Hayward, CA
Sold mailing and shipping hardware and software systems to a broad spectrum of markets within the central East Bay region.
Attained Eagle Achievers award (over 110% of monthly budget) for 3 months.
Achieved 130% of budget by end of Q3.
9/2002-2/2004 Market Account Executive
CompUSA Training- San Francisco, CA
Sold blended training solutions to government and corporate clients, including Lawrence Livermore National Labs, Kaiser Permanente,
Sutter Medical, SBC, Walgreens, and Pelco.
Ranked in the top 25 Account Executives nationwide 2 months in a row.
Software Instructor
Responsible for instructing clients on various end-user applications (e.g. Microsoft Office) as well as basic hardware and networking classes.
Responsible for assisting in maintaining computer systems at training locations.
3/2001-8/2002 Business Analyst
Evergreen Data Systems- San Jose, CA
Hired as contract position for assisting in selling and managing ERP digital output solutions.
Responsible for closing solution sale and managing entire project implementation for large dedicated account.
Served as point of contact for all interactions with client.
Coordinated delivery of forms applications to client’s onsite system, ensuring accurate completion of client’s specifications.
10/1999-2/2001 Sales Engineer/Project Manager
Moore eBusiness Solutions- San Francisco, CA
Responsibilities included start-to-finish involvement with both technical and customer support activities for Moore’s turnkey digital output solutions for host and ERP systems.
Managed communications between clients, developers, and Moore sales representatives throughout the implementation cycle of print output management solutions.
Coordinated and implemented delivery of technical projects requiring in-house configuration, professional services, and/or on-site customer installation.
Produced functional requirements and technical specifications documents for output solutions.
Responsible for technical accuracy of customer proposals and needs analyses.
Acted as formal point of contact for all in-house Moore sales representatives’ technical questions during the sales cycle.
Exceeded first year gross profit sales target.
Attained 2nd highest Sale Volume Nationwide within the eBusiness Division.
7/1997–9/1998 Training Department Manager
DataTrain, Incorporated- San Franc...
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