David B. Cox
Summary of Qualifications
Highly talented Sales Engineer with broad experience in developing and growing Enterprise Sales
Providing leadership in creating and implementing strategies to build brand recognition, increase contacts and generate orders from new and existing customers
Comprehensive computer communications including protocols (TCP/IP, HTTP), remote access, client/server architecture and serial communications
Strong familiarity with wide wireless middleware technologies including MS Exchange ActiveSync and Good Mobile Messaging
Successful Sales Engineer with in-depth technical knowledge and superior presentation skills
Over 12 years of pre and post sales experience with wireless, telecom, and technology products
Collaboration with Sales, Marketing, and IT teams to optimize promotion of products and services
Proven track record in all stages of sales process, from business development and lead qualifications to technical needs, analysis, and closing
Proven ability to successfully direct information technology, telecommunications and support service operations
Achievements
Palm Teamwork Award 2008
Award granted to individuals for exceptional teamwork and leadership skills
Works effectively as part of a team to successfully accomplish tasks and meet sales quotas
Accepts responsibility and accountability in advancing the company’s mission and goals
Palm Hero Award 2007
Palm Hero award recognizes an individual for exceeding commitment in all areas of the business to the customer and the company
Recognition for extreme dedication and contribution to the overall success of the business
Face of QTC Award 2006
National Award by Sprint for World Class Customer Service
QTC stands for: Quality, Transaction, and Customer Service
Award granted to only one (1) technician out of 5,000 for exceeding all areas of QTC
Professional Experience
Palm Inc. Sunnyvale, CA
Technical Solutions Manager 2007 to September 2009
Worked closely with Palm account teams on sales opportunities involving custom in-house application deployments; providing webOS technical and development expertise
Responsible for documenting enterprise software and hardware requirements and communicating those requirements back to Palm product marketing, Palm engineering and Palm developer services
Technical presentations and product demonstrations.
Trained carrier business sales organizations on webOS and Palm products
Hands-on technical support for the pre-sales customer and carrier representative’s
Maintained an in-depth understanding of the product platform and future roadmaps
Managed customer beta testing of pre-released webOS software
Trained Enterprise sales teams on new products and technologies
Palm Inc. Sunnyvale, CA
Systems Engineer 2007 to September 2009
Carrier aligned Systems Engineer supporting the Palm retail sales team for the entire West of the United States
Responsible for pre and post sales support of smartphone integration (Windows Mobile, Palm OS and webOS) into MS Exchange systems
Managed Enterprise beta testing of pre-released software and products
Product expert for the Palm Enterprise and retail sales teams supporting Sprint
Trained Sprint Enterprise sales teams on new products and technologies through in person presentations and webinars
Sprint/ Nextel Sacramento, CA / Reno, NV
Lead Technician
2003 to 2007
Lead Technician covering multiple service and repair locations
Responsible for new store setup, tracking i...
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