Dennis E. Garris
CCNA
Qualifications
Over 20 years of experience in the Information Technology field working with LAN/WAN, ATM, Frame Relay, SONET, Network Configuration, Migration, Engineering and Certification. System Documentation, Security and Network requirements experience.
Excellent communication and customer support skills. Supervisor and Sales experience.
Software/Hardware Systems Experience
ATM, Frame Relay, Microsoft Office, Power Point, Visio, Oracle, Windows XP/Vista, VPN, CCA, TCP/IP, UNIX/VI, Excel, ISIS, Ethernet, Gig-E, QOS, ISIS, Telnet, SSH, DHCP, VLAN, VTAM, SS7, IOS, CATOS, JUNOS, BGP, EIGRP, Cisco Discovery Tool, DNS, CDP, SIP, VOIP, DS0/DS1/DS3, SONET, OC3/OC12/OC48/OC192, Remote Management, Netcool, Remedy System, Cisco, Juniper, Lucent, Tellabs Routers and Switches
Certification and Training
Cisco Certified Network Associate (CCNA) (Cert# Available on Request)
Cisco IOS Training
Cisco/Linksys Product Line Training
Juniper JUNOS Training
Lucent/Alcatel ATM/Frame Relay Training
Fore/Marconi ATM Training
IBM Mainframe Operations Training
Work History
Network Support Engineer 10/2008 – 01/2010 - Cisco/Concentrix
Member of the Cisco and Linksys Network Support team for products in a medium business environment. Technical support on all Cisco routers, switches and LAN/WAN network support.
Supported VOIP, Cisco Communication Manager Express, Unified Communications UC500, UC520, UC540 and UC560 series, CCA and IP Phones, Storage equipment, Routers, Switches and Firewalls. Support of VPN’s, VLAN’s, Wireless 802.11 G/B/N, LWAPP and security.
System Analyst Contract 12/2007 – 06/2008 - Abitibi Bowater
Responsible for inventory/audit of all Cisco routers and switches in the Bowater network database.
Utilized Cisco Discovery tool and Cisco Works, created inventory reports of all Cisco equipment, recommend SmartNet contract renewals and reduced costs on a per site basis.
Assisted in the installation of new Data Center. Installed, cabled, configured equipment including Fiber, Gigabit, 10 Gigabit, CAT-5, Ethernet, wiring of Cisco, Net App, HP Blade Servers and Visual Networks equipment. Produced MS Excel spreadsheets and Visio drawings of racks and equipment
Technical Recruiter / Account Manager 04/2007 – 11/2007 - Acentron
Responsible for technology sales and recruiting. Self-motivated, precise, results-oriented professional, dedicated to meeting customer needs, resulting in customer satisfaction and increased clients. Interviewed technical candidates for IT and engineering opportunities.
Senior Network Engineer 10/1997 – 07/2006 - UUNET/MCI/Verizon
Senior Network Engineer. Configured, tested, document and completed certification of Cisco IOS, Juniper JUNOS, Lucent and Tellabs Switches and a variety of router and switch vendor platforms.
Project Management of Network Migrations, IOS Upgrades and Fault Isolation and Solutions.
Test and Support Frame Relay, ATM, TCP/IP, ISIS, BGP, MPLS, QOS and SONET. Scalability and interoperability testing including Frame Relay, ATM, L2 Circuits, VLAN’s, MPLS LSP’s and reroute functionality. Created and performed all network and system test procedures and documentation. Analyzed and recorded all test results.
TAC 2nd Level Support Engineer and Team Leader. Managed, scheduled and performed network software and hardware upgrades, scheduled network maintenance involving upgrades and repa...
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