Summary
Highly motivated, versatile professional with the ability to work independently or as a part of a team. Goal oriented with excellent customer service, work attitude, communication, and interpersonal skills. Desire a position utilizing my creativity, analytical, network engineering, and administrative skills related. Ability to effectively communicate with diverse groups such as clients, developers, supervisors, and teammates.
Computer and Internetwork Skills
• MS Office (Word, Excel, Access, Outlook, PowerPoint, Visio)
• MS OS (XP, Vista, Windows 7, server 2003); Mac OS X(Snow Leopard)
• MS SMS 2003
• Adobe Photoshop CS
• Adobe Illustrator CS
• SQL
• Routing and Switching, LAN, WAN configuration, Troubleshooting, Security and VoIP (RIP, EIGRP, OSPF, BGP, ISIS, MPLS, SPT, RSTP, MSTP, HSRP, VRRP, GLBP, VLAN, 802.1Q, 802.11, QoS, ACL)
• Network+
Education
Tung Nan University (1994~1999)
Electrical Engineering
Collin County Community College (2009~Present)
CCNA - 2008
CCNA VoIP - 2009
CCNA Security - 2010
CCNP - 2010
Microsoft Training (2010~Present)
Planning and Managing Windows 7 Desktop Deployment and Environments
Designing a Windows Server 2008 Active Directory Infrastructure and Services
Certifications
CCENT - Certified
CCNA - Certified
CCNP – Routing and Switching Passed, TSHOOT in process
Professional Experience
Esselte-Ampad April 2009~Present
System Support/Network Technician
Major Responsibilities
• Monitor L2 and L3 traffic
• Network security (Cisco PIX, Fortigate, L2, VLAN, Symantec Endpoint Protection 11.5)
• Monitor servers and client computers
• Manage daily data backup-Symantec 12.5
• Resolve Helpdesk tickets
• Setup lab environment, exam enterprise hardware, software update
• Install, configure, maintain network services, equipment and devices
• Support layer 2 and layer3 infrastructure
• Create and maintain comprehensive documentation for all implemented networks MS Word, MS Excel, MS Visio
• Identifies, diagnoses, resolves and documents problems
• Troubleshooting Mac system
• MS VPN installation and configurat...
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