SUMMARY
A highly qualified, results-driven, information technology professional with extensive experience in large-scale network administration, desktop support, domain user administration, data back-up, help desk, network printing, and database development. Possesses a proven ability to maximize uptime and bandwidth utilization, support systems conversions, manage websites, enhance network connectivity, and troubleshoot hardware and software issues. Combines expert communication and problem-solving skills to consistently exceed expectations.
EXPERIENCE
ADESA INC., Carmel, Indiana
Lead LAN Network Engineer, 2005-Current
Assisted with support and design of over 65 Auction facilities, 70+ AFC single switch sites, and 3 datacenters. Maintained the LAN and wireless infrastructure. Troubleshoot wireless issues on handheld and infrastructure using packet captures and Wireless Security isolate issues. Troubleshoot Applications with Datacenter Applications using Network Instruments Observer Suite. Orion Solarwinds monitoring with maps of each site was created to monitor the Auctions routers and switches. Implemented a RF Security system with Airtight at all Auctions this monitored all the wireless and wired traffic for threats and changes in the wireless infrastructure. Installed and designed the LAN infrastructure for the Auctions as a Dual WAN Provider and multiple IDFs at the Auctions. Completed Wireless Audits with Airmagnet Survey and Spectrum Analysis to verify that there is no overlapping channels. Supported Juniper Routers with Redundant Circuits from 2 separate venders at each location. Support Sprint MPLS connectivity on primary router and IPVPN on the Secondary. Configure each primary router to failover in event of outage with dual connectivity on separate switches. Used Airwave as a wireless monitor for statistics and troubleshooting with historical data on the wireless infrastructure. Moved primary Datacenter to a new facility downtown. Configured backbone connectivity and redundancy to all cabinets and back to Corporate office. Assist in maintenance and cabling in all of the servers and devices that go into the datacenter.
Experience in Ordering, Project Management, Network Troubleshooting (LAN, WAN, Wireless), Application Troubleshooting using Packet sniffers, Operational work with monitoring and managing a large infrastructure across the country and into Canada and Mexico, Travel to sites to install or repair issues that require it. Managed a team of 4 team members on daily maintenance and troubleshooting on projects and operational duties.
Lead a Multimillion dollar project to upgrade the LAN infrastructure from Nortel to Cisco switching hardware. 65 + Auctions in Canada and US. Was involved in Design, Project Planning, and Implementation.
Upgraded the Wireless Infrastructure at all sites to an outdoor wireless design with bridging and configure a bus to allow wireless connectivity and run a video and sound sale as it drove around the lot.
Implemented Wireless Security at all Auctions using Airtight.
Part of the Team to Move to a new Data Center downtown. Configured connectivity and ordering and of all equipment and cabling necessary to the development of the datacenter.
Ran a weekly field call to send out the updates on all new sites, break/fix, projects that effected the field and remote sites.
NATIONAL CITY CORPORATION, Indianapolis, Indiana
Network Administrator, 2001-2005
Received support desk calls from all National City users to support all applications, network connectivity, domain, and email accounts. Created images, and installed new user machines. Set up new users’ accounts with ILX, back office, email, and all user folders on the network. Supported all aspects of printing. Performed troubleshooting on a user-side PC level. Installed and supported all network print servers: JetDirect, Intel Netports, all ILX wire printing. Installed and Administered servers for National City Investments. Citrix Metaframe Server, Microsoft Terminal Server, Network File and Print Servers, SQL Server, Exchange 2000, RSA secure ID Server (VPN), SMS 2.0 Server.
Worked with patch panel: running cable, installing new routers, hubs and switches. Worked with Windows XP, Windows 2000. Supported Server NT, 2000, 2003, and Active Directory: maintained user accounts and Group Policy’s. Supported set-up and troubleshoot of Cisco PIX 501 firewalls, routers, switches, ISDN, DSL, VPN, ISP, security policy manager, and tape back-up (Veritas Backup). Served on team that converted the NCI network over to the NCC network. Trained the NCC support desk to assist all users on the NCI network once conversion was over. Provided Tier II and III support to the NCC Support desk once the conversion was finished.
Collaborated on team in total conversion of NCI network over to the NCC network. Trained and supported NCC support desk to support users. Converted servers and workstations.
Installed all of NatCity Investments DSL lines.
Installed a PIX 501 with VPN access to the network so NatCity Investments would be directly connected to the network from remote locations. Set up and installed all of these boxes, 25 in total.
Worked with a team to upgrade all servers from 4.0 to 2000 and Active Directory.
TELAMON INC., Carmel, Indiana
Tech Support Level I, 2001
Delivered help desk support for: ISP, modems, computers, cable modems, ISDN, routers, DSL, and networking.
Successfully resolved 100% of ISP issues with complete customer satisfaction.
ROLLS-ROYCE INC., Indianapolis, Indiana
System Engineer, 2000-2001
Developed databases in Access. Programmed in Visual Basic. Programmed in Doors Extension language. Made extensive Excel Spreadsheets with programming involved. Controlled the input and control of SP/CRs for the controls department. Programmed laptops for use with FADCs. Prepared technical support documentation.
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