OBJECTIVE
Creative, motivated professional seeks a position in a mission-driven organization within Nutrition and Wellness as well as leveraging exceptional people skills and extensive healthcare experience.
SUMMARY
• 14 years experience in healthcare, in a variety of provider settings (hospital, physician clinic, and academic), as well as with vendors (information technology and life sciences)
• Strong track record in positions requiring intensive phone communications
• Proven expertise in a range of sales, marketing, and administrative functions
• Well-organized with strong follow-through ability
• Results-oriented • Finished in first place in Inside Sales presentation contest to executive team • Fluent in Spanish (speaking, writing and reading)
• Excellent verbal and written communication skills
• Motivated team player with a strong work ethic
• Devoted to continuous improvement
• Adept at end user applications (Microsoft Office, Salesforce.com)
• Skilled in conducting Internet medical searches
EXPERIENCE Rady Children’s Hospital, San Diego, CA (Contract position)
April 2009 to July 2010
Collections Representative for the Revenue Cycle Department - Responsible for collecting, posting and managing account payments as well as submitting claims and following up with insurance companies. Performs insurance/billing clerical duties, including review and verification of patient account information against insurance program specifications. May resolve routine patient billing inquiries and problems and follow up on balances due from insurance companies. Enter data electronically to process charges, payments, denials and adjustments.
Concerro (formerly Bidshift), San Diego, CA May 2008-Nov 2008
Inside Sales Representative – Generated leads and used various business development techniques to develop prospects into qualified appointments for Regional Managers. Managed specific targeted accounts in assigned territory. Communicated Concerro’s capabilities and unique value proposition to prospects over the phone, at tradeshows, and after webinars. Used Salesforce.com to document activity and guide selling efforts as well as collaboration with Outside Sales Account Managers.
UCSD, San Diego, CA (Contract position) Sept 2007-March 2008
Executive Assistant - Performed a variety of administrative roles including arranging and coordinating meetings for the Associate Dean of Continuing Medical Education. Served as an informational resource to the Associate Dean for contacting individuals and companies, also responsible for transcribing dictations and composing correspondence in a timely fashion.
Mike Wisz & Associates, San Diego, CA Nov 2005-Aug 2007
Office Manager - Managed administrative functions for healthcare technology consultancy, including accounts receivable, accounts payable, and general ledger. Managed marketing efforts at industry events and trade shows. Performed research and synthesized research results to assist in the development of consulting reports.
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C.W. Grabowsky, DDS, San Diego, CA March 2003-April 2005
Appointment Coordinator - Performed a wide variety of administrative functions, including appointment scheduling, health insurance coverage verification, and assistance of medical staff as required, all in a fast-paced office environment. Developed and implemented a series of front office/back office communications improvements, resulting in increased efficiency in scheduling.
Palomar Pomerado Health, Poway, CA Feb 2002-March 2003
Patient Relations Specialist for Diabetes Health - Scheduled appointments for persons with diabetes with doctors, nurses, and dietitians. Served as patient advocate, relaying patient concerns to the healthcare staff. Completed data entry for inpatient, outpatient, and physician information. Improved office communications, resulting in a more effective, cohesive team.
Ingenix Pharmaceutical Services, San Diego, CA April 2001-Jan 2002
Clinical Project Assistant - Worked on a double-blind drug study. Ens...
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