OBJECTIVE:
To utilize customer service skills in an office or clinical setting. I would like to further my experience in a customer service setting.
QUALIFICATIONS:
I have been in the clerical field for eleven years. Familiar with Windows 97-XP, Novell, Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet, and E-mail, Kronos Workforce system for payroll, Oracle, Quick Books, Medical Manager and Medifax. I am also fluent in Both English and Spanish I have some familiarity with AHCCCS plans such as IPA, MCP, and PHP.
EDUCATION
1980 - 1984 Carl Hayden High School
Graduated top 10%, Honor Roll all 4 Years, Gifted Program, Co-operative Office Education, which included employment during my senior year at Isaac Junior High School.
EMPLOYMENT
2010- present Admin/Payroll Clerk
US BUREAU OF CENSUS
Recruitment of employees. Conducting phone interviews,
Selection of applicants for hire. Data entry of new hire information. Processing of new hire E Verify employment authorization. Follow up with employees and Social Security Administration to resolve issues. Compiling, auditing of employee time sheets. Correcting and remitting error reports or employee time sheets. Batching time sheets, and entering Time sheet information on to batch transmittal excel spreadsheet. Keying of payroll batches. Review and processing of error reports, correction of errors in the batches, And keying of corrections. Checking in census questionnaires into PBOCS system, before shipping to Denver.
2005-2010 Homemaker
2005-2005 Patient Advocate
MCR
Patient Advocate, prescreen based on financial eligibility, gather and Forward, information on to participating programs, make phone calls to Agencies, and/or patients as follow up on accounts.
2005-2005 Customer Service Rep.
DELUXE FINANCIAL
Call Center setting, answer customer calls, and Financial Institution Calls, regarding check reorders, soft sales, credits, and rerun no Charge orders.
2004-2005 Customer Service Rep.
HEALTH CHOICE OF AZ
Call Center setting, answer customer calls regarding coverage or
Transportation,
2003 -2004 Accounts Payable/Payroll Specialist
ARIZONA YOUTH ASSOCIATES
Sort, Code, Batch, and Process payables for seven group homes, and one Charter school. Utilizing Oracle database system. Manage petty cash Account for group homes. Compile, Track, Enter bill, print checks, Record deposits in Quickbooks system. In charge of Cell phone and Pager Contracts, ordering, replacing, and monitoring all aspects of Usage and Payments. Processing payroll with Kronos Workforce Timekeeper System. Enter time corrections, paid time off, training, Holiday and other types of pay codes. Research and process historical Edits, for past pay period time corrections. Monitor and report to Group home supervisors, time and attendance issues for their employees.
2002 - 2002 Collector
PHOENIX MEMORIAL HOSPITAL
Collecting on patient accounts through patients insurance companies, Data Entry, Answer customer calls regarding patient accounts. Researching Accounts and Insurance payments to make sure accounts were Paid correctly.
2000 - 2002 Front Office Assistant
ARIZONA OTOLARYNGOLOGY
CONSULTANTS
Medifax, Patient Check -In, Check -Out, Answering 20 line Phone System, Collect Co-pays, Entering Patient Demographics, Preparing Billing Batches, Scheduling Appointments, and Procedures, Verifying Insurance, Preparing Charts, Interpreting, Confirming Appointments...
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