HEALTH PROMOTION
Health and Wellness
A results-oriented, client-focused health and wellness professional experienced in account management, health and wellness program development. Expert in consultative selling and translating needs into compelling wellness business programs and cost effective services. Adept presenter with talent for articulating wellness solutions to support best practice implementations that sustain change. Maintains proactive client communications to foster high touch long-term customer relationships. Six Sigma Green Belt trained. Available for travel. Additional areas of expertise include:
Customer Service & Account Management
Client Relationship Management
Needs Assessment & Solution Selling
Training Program Design, & Delivery
Event Planning and Coordination
Change Management & Behavior Change
Communication, Facilitation, Presentation
Evaluation & Outcomes Reporting
Sales Support and Assistance
Worksite Wellness Best Practices
Professional Accomplishments
Spearheaded and coordinated 1st annual Health Fair for Granger Middle School.
Collaborated with Building Healthier Chicago to create best practices for worksite wellness programs online toolkit.
Served as organizational effectiveness consultant for Fortune 500 companies providing performance improvement and training and development.
Championed the start-up of Columbia National Bank’s training function providing training, organizational development and professional career development programs.
Launched Bellcore TEC’s first E-learning Operation to mass-market telecommunications training resulting in a production increase of 800%.
Professional History
10 Degrees North Consulting Group, Aurora, Illinois (2001 – Present)
Organizational Effectiveness Consultant/Owner – Served as consultant for organization-wide change initiatives providing organization development interventions and performance improvement consulting as well as health and wellness program development.
Health and wellness projects:
Granger Middle School PTSA: Health and Wellness Committee (501C3)
Leading, planning and implementing 1st Annual Health Fair for Granger students, families, and staff.
Soliciting and coordinating with business partners, vendors, and merchants to provide and deliver health education, nutrition workshops, group fitness classes, and health screenings.
Project managing the Health Fair logistics, educators, staffing of event, budget, program planning
Building a Healthier Chicago (501C3)
Niles Leaning Tower YMCA—Developed a Corporate Wellness Program proposal to launch new wellness services to small businesses in the Niles business community.
Worksite Wellness Committee—Created an online worksite wellness toolkit to provide best practices for worksite wellness programs to support Chicagoland employers in improving the health and productivity of their employees and families.
FitForKids: Econ. Strength Work Group (Kane County Health Dept.)
Partnered to develop ―The Fit Kids 2020 Plan‖ – Policy recommendations, tool boxes, and resources to reduce childhood obesity in Kane County, IL
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10 Degrees North Consulting Group, Aurora, Illinois (Continued)
Clients projects:
PriceWaterhouseCoopers: Served as project manager for an action-based learning framework to equip PwC professionals with competencies to build client business relationships—Trusted Business Advisors:
Contributed to curriculum strategy session with firm leaders. Developed executive summary outlining the mission statement, results and benefits, methods to achieve goals and sustain change, major components of a curriculum, world-wide deployment and implementation strategy, and blended learning strategies.
Prepared and developed a three-year phased-approach implementation plan of the curriculum development, delivery strategy, resource planning requirements, and firm-wide participant attendance.
Collaborated on the high-level curriculum design for the Trusted Business Advisor foundations course.
Allstate Insurance Company: Executed effective large-scale organizational initiatives and change management strategies and learning applications for sales function:
Developed an implementation guide to assist Market Business Consultants in introducing a major cultural transformation nation-wide with insurance agencies. Introduced a new business model, agency structure, and managerial styles to provide guidance in growing agency business; improving capacity, productivity, and agency profitability. Researched SkillSoft training for management development education for Agency principals.
Facilitated planning and design sessions with key business leaders to implement a cultural transformation to train licensed and appointed staff to become sales producers. Developed project plans, sales course workshop materials, designed customer service web conferences and Action Planner—change agent. Co-facilitated Coach’s clinic. Rolled out nation-wide train-the-trainer session to implement change.
Integrated new sales process into existing curriculum for agents, exclusive financial agents, and staff—support cultural transformation to increase market penetration and customer retention. Confirmed sales competency models, designed and developed course materials and evaluation strategies.
Infogix (Unitech Systems, Inc.), Naperville, Illinois (1999 – 2001)
Senior Instructional Designer – Implemented new product training process and developed software product training to increase customer satisfaction and sales growth. Diagnosed organization-wide performance needs and evaluated e-learning readiness for customer training. Developed learning strategies aligned to customer needs as well as project budgets and resource plan.
Crafted the initial change initiative to re-engineer software product training resulting in increased customer satisfaction and company-wide implementation of new product training process.
Project managed, designed and developed training for company’s flagship products.
Served on a training enhancement team identifying best practices and integrating cultural factors for company-wide implementation of product training.
Researched and selected a technical training instructor certification program (RFP) to certify instructors as well as blended e-learning solutions for future applications in ...
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