CAREER OBJECTIVE
Customer Service Oriented, Self-motivated and dedicated professional with more than twelve years of experience in the Customer Service field seeking a new challenging and rewarding position in a progressive organization with an employer who will benefit from my job performance and reiterate my value proposition.
Paglino & Degenhardt, P.A. (12/2008 – 08/06/2010)
Legal Clerk
Responsibilities included
Answer the telephone.
Respond to questions regarding court documents from persons in the legal system, other governmental agencies, and the general public.
Schedule Hearings and Depositions for the attorneys.
Process requests for court documents.
Prepares a variety of forms and reports as mandated by law.
Conducts record searches for background checks at the request of the public.
Official Reporting Service (10/2008 – 12/2008)
Client Service Representative
Responsibilities included
Receiving and processing new transcript calls from clients.
Notifying reporters to ensure timely and accurate completion of record keeping for each individual case. Deliver status information to clients on request.
Billing appearance fee to local client and affiliates.
Manage the W.I.P. (work in progress) reports for outsourcing jobs.
Maintain and update Vendor & Client files.
Organized and managed transcript department.
Assisted in the training process for new employees to the transcript department in policies and procedures.
Esquire Deposition Service (09/2000 – 08/2008)
Billing Coordinator / Client Service Representative
Responsibilities included
Receiving and processing local and out of town scheduling calls.
Contact affiliated court reporting agencies to schedule our local client’s needs.
Receiving and processing new transcript calls from clients, and notifying reporters to ensure timely and accurate completion of record keeping for each individual case.
Deliver status information to clients on request.
Billing appearance fees to local client and affiliates.
Manage the W.I.P. (work in progress) reports for outsourced jobs.
Maintain and update Vendor & Client Files.
Promoted from trainee position within 6 weeks.
Organized and managed transcript department.
Assisted in the traini...
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