Profile
•An experienced Customer Service Professional who is result orientated expansive knowledge in customer service operations. Excels in fast paced environments as well as supervising and motivating staff to increase productivity and company profitability. Works well independently as well as part of a team.
•Extensive experience in servicing customers both in person and by phone. Strong interpersonal skills and a proven ability to work effectively with individuals in all levels.
•Well organized and highly efficient working in multi-tasking dynamic environment. The ability to plan, organize and supervise others.
•The ability to remain calm and utilize deductive reasoning in critical and demanding situations.
•Strong competitive drive and work ethic to succeed.
Employment
Gwinnett Center, Lawrenceville, Georgia. 2009-Present
Trained Volunteer Advocate
Provided guidance to victims and their families.
Demonstrated modeling behavior when faced with sensitive situations such as assaults and domestic violence.
Served as a liaison between the wounded and law enforcement officials.
Performed other related duties as assigned
John Harland, Decatur, Georgia. 2008-2010
Customer Service Representative
Responded to inquiries and complaints on more complex products/services from customers. Duties included, resolving complex inquiries and complaints from customers upon escalation; processed complex transactions on-line; performing extensive research to resolve escalated complaints. Provided guidance and assistance to more inexperienced service bankers via telephone; provided training on policies and procedures, new or enhanced services and/or procedural changes. Responsible for cross-selling or sales referrals of products.
DuPont, Kennesaw, Georgia. 2006-2008
Claims Resolution Team
Handled incoming calls from vendors and consumers,
responded to inquiries, resolved manufacture defect
problems and scheduled inspections.
Reviewed,...
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