Engineering Writer/Technical Writer/Process Specification Writer/Content Author specializing in the origination and management of production support documentation
************************************** SUMMARY *****************************************
Seasoned technical communicator and author providing over 15 years of documentation support for high technology manufacturers. Designed, organized, and edited information to create standard procedures and specifications to provide training materials for non-technical audiences, thus improving engineering focus and manufacturing quality. Analytically-minded, and knowledgeable regarding concepts pertaining to engineering and quality assurance. Skilled in organizing and distilling details for originating content appropriate for end user requirements. Achieve project goals in timely manner and under minimal supervision. Areas of expertise include:
****************************** PROFESSIONAL EXPERIENCE *********************************
Technical Editor/Writer - Manuals
G. A. L. Manufacturing Company, LLC, Bronx, NY (Contract via Sterling Engineering, Inc., 2017-Present)
Resource specialist in editing, maintaining, and writing documentation for world's leading provider of innovative elevator door equipment, controls, and signal fixtures. Actively engaged in proofing and formatting content of installation manuals and quick start guides for ease of use by elevator mechanics.
* Review and edit engineering materials for clarity, punctuation, and grammar, thus improving readability.
* Manage lengthy technical manuals for improved application of section/chapter breaks, automated table of contents, advanced tables, and hyperlinked cross references.
* Apply MS Word "Styles" tool to design, import, and export complex heading and content formats for documents.
* Import and annotate graphics and photographs for clarification of text content, as well as add hyperlinked captions and automated table of figures to facilitate cross referencing of visuals.
Technical Writer - Engineering & Manufacturing Support
ASML, Inc., Wilton, CT (Contract via Hamilton Connections, 2014-2015)
Engineering writer at major supplier of precision optics, engaged in analyzing optical manufacturing processes in detail that resulted in project planning, writing, and warehousing of standard documentation. Developed content for enterprise system to support competence management. Worked in close collaboration with SMEs to reduce gaps in available training standards of accurate, clear, and concise quality.
* Amassed large volumes of information from videotape camera recordings, digital photography, and other sources such as manuals, blueprints, and online data.
* Analyzed machine setup and operation workflows, to identify and outline process specifications in precise detail.
* Originated standard operating procedures (SOPs) and e-learning training modules.
* Planned/developed/structured document content according to style requirements, using advanced MS Word tools.
* Created illustrations and other visual content, applying advanced tools in PowerPoint, Word, and Adobe Photoshop.
Technical Writer/Knowledge Base Specialist
Anthem/WellPoint, Inc., Wallingford, CT (Contract via Fahrenheit IT/Indecon Solutions, Fall 2012)
Member in project team of four specialists, engaged in upgrade of knowledge repository for nationally known provider of health insurance. Key agent in completing migration of over 1200 interlinked process documents to new enterprise resource system.
* Applied Word and Excel tools to verify and correct embedded references and address codes in online documents, ensuring cross-linkage accuracy and optimizing quality of system interface.
* Regularly consulted with Document Analyst on issues affecting system interface function, transmitting detailed communications via email prepared with MS Outlook.
* Reported weekly performance to Project Manager, using Excel to create bar charts and tables.
Technical Associate - Information Management
Philips Respironics, Inc., Wallingford, CT (Contract via Adecco Engineering & IT, Inc., Fall 2011)
Technician / Specialist engaged in supporting data quality control for producer of medical respirators. Active in expediting and supporting product information management (PIM) activities. Provided project solutions for repairing product data, and ensured compliance of company records with good business practices.
* Created intelligence reports through applying Excel spreadsheet tools to analyze SAP business data.
* Reviewed change order documentation for consistency with blueprint specifications marked up for revision.
* Corrected incompatibilities of Excel product spreadsheets with SAP, to allow engineers to data mine information for generating year-end reports on schedule.
* Surveyed, detected, and repaired discrepancies of certification records on paper and in SAP database maintained for 300 vendors, improving alignment with record management standards for quality.
Contract Engineering Writer
ASML, Inc., Wilton, CT (2004-2008)
Engineering writer at major supplier of precision optics. Engaged in project planning, execution, and warehousing of documentation for stakeholders in multiple business functions, in following ISO 9001 guidelines. Analyzed / studied business workflows to identify and update process and quality test specifications. Completed projects in a timely manner, and often approved after initial end-user testing.
* Interviewed SMEs, and researched blueprints, manuals, and other materials to author detailed SOPs.
* Edited/improved/upgraded process and quality verification requirements in over 40 standard work specifications.
* Created charts, diagrams, and other graphics by aid of advanced Visio, PowerPoint, and Photoshop tools.
* Analyzed engineering schematics, models, and samples to ensure accuracy in documentation.
* Conducted presentations and e-mailed memos for clarifying details and answering questions for document users.
Contract Product Technician
Newport/Oriel Corporation, Stratford, CT (2004)
Project specialist and team member at globally recognized manufacturer of complex systems for research, automation, semiconductors, and homeland security. Active in using technical expertise and documentation skills to process and record quality inspection results according to industry standards. Identified and documented inspection work flows for many high-value products.
* Project lead in reorganization of calibration workstations, as well as identifying and recording SOPs for future training of employees on processes concerning inspec...
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