Skill Highlights
œ QuickBooks
œ Excel
œ Microsoft Office/Outlook
Professional Experience
Atlanta Hearing Aid Services
Office Manager/Audiologist Assistant
Atlanta, Georgia
o 10+ years of customer service experience with researching and resolving escalated inquiries from customers concerning hearing aid issues.
o Averaged over 100 calls per day via multi-line telephone.
o Responsible for opening and closing office.
o Logged in hearing aids received from manufacturer.
o Repaired, programmed, fit hearing aids.
o Called patients to schedule appointment to pick up hearing aids.
o Able to effectively multi task and organize a large volume of work.
o Review and process all purchase orders, approve invoices and resolve billing disputes.
o Researched problem accounts and determined the necessary steps for correction.
o Accurately posted payments and managed monthly accounts...
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