Professional Profile
Senior user experience professional with expertise in business requirements analysis, human-computer interaction (HCI) research, information architecture, usability advocacy and training, user needs analysis, usability test planning, facilitation, analysis and reporting. User interface platforms includes: PC, kiosk, mobile, internet and interactive voice response (IVR) applications.
Skills
Human-Computer Interaction (HCI) Research
Apply HCI best practices to user interface design; identify human-computer experience trends; develop user personas, conduct and interpret HCI research to produce a usability improvement action plan
Information Architecture
Develop user interface design specifications, navigational flows and low-high fidelity prototypes (wireframes) for kiosk, IVR, PC and web applications; conduct user modeling, storyboarding; develop UI design style guides; conduct cognitive walk-throughs of prototypes; set information architecture and design strategy direction
Usability Test Facilitation, Analysis and Reporting
Collaborate with subject-matter experts in defining usability test scope/goals to generate scenarios of use; conduct or manage participant screening; design and administer test questionnaires; collect data using data-logging software; analyze usability results for user performance trends and patterns; interpret data to compile reports of findings, recommendations and solutions
User Needs Analysis
Work with clients to determine an appropriate user experience evaluation method (formal usability testing, contextual inquiry, field study, heuristic evaluation, focus groups, user surveys, card sorting); conduct baseline evaluation of user interfaces
Technical Background
Software: Adobe Illustrator, InDesign, Axure RP, CMS, DOORS, FrameMaker, HTML, Infragistics, Microsoft Excel, Morae, Ovo Studios Logger, Word, PowerPoint, Rational ClearCase, Rational ClearQuest, SMI Eye Tracker, Snag-It, UserZoom, MS Visio, Visual Basic and Visual Café
Methodologies: Agile Scrum, RUP, SDLC
Project Experience
Perficient, Inc. Houston, TX, 2011 – present
Sr. Solutions Architect
• Collaborated with Medtronic’s human factors scientists, systems engineers and designers to conduct task analysis and use error analysis of new implant procedures for a pre-market release medication device. Developed usability requirements for testing medication pump implant procedures.
• Provided expertise on user interaction design in an Agile Scrum environment for Halliburton Cementing Technology application development.
• Analyzed user stories for user interface design directions, conceived new ideas to satisfy business goals, consulted with product owners and UX team members on design approach, created wireframes of design proposals, and refined as needed to meet established business requirements.
• Collaborated with development staff and project leads to ensure that designs are feasible within SharePoint and Infragistics capabilities; drafted and refined user interface specifications to direct development and quality assurance activity; drafted user stories to document and address bugs or gaps in application implementation.
Continental Airlines Houston, TX, 2010 - 2011
Senior Analyst Internet Development/Usability
• Planned, managed and/or facilitated baseline usability testing of new ancillary revenue products.
• Planned, designed, facilitated and documented results of focus groups, field studies and online surveys, card sorts that informed design decisions and provided the basis for information architectural approaches.
• Conducted user experience evaluations/field studies to pinpoint areas where the self-help interaction is problematic and identify key user experience issues with airport kiosks that require airport ticket agent assistance. Conducted benchmarking and competitive analysis of Continental competitor sites to identify opportunities for product feature competitive advantage and to obtain design ideas Coached team members and business partners on usability evaluation techniques.
Mobients, LLC, Atlanta, GA, 2009
Consultant Senior User Experience Researcher
• Conducted a comprehensive heuristic evaluation of an existing mobile banking user interface design then provided recommendations for copy and design changes to improve consistency and usability.
• Evaluated the user experience of new mobile application product concepts and provided recommendations for usability improvements.
• Wrote and edited copy for a WAP-based mobile banking application and mobile device help screens, updated user interface wireframes for new release features.
• Collaborated with other designers to create and maintain a J2ME-based style guide.
AutoTrader.com, Atlanta, GA, 2008 - 2009
Consultant Usability Analyst
• Conducted user experience evaluations for pre-release, proof-of-concept product enchantments to e-commerce areas of AutoTrader.com, AutoTraderLatino.com and Autotraderclassics.com.
• Managed, planned, facilitated and usability tests and focus groups. Led efforts to incorporate usability evaluations into development processes within the AutoTrader.com user experience group and to evangelize the benefits of user experience evaluations.
• Planned and managed the first ever usability test of AutoTraderLatino.com conducted in Spanish, including third-party vendor participant selection, development and translation of user and moderator scripting, moderator protocol and participant screeners; reported test results and recommendations.
AT&T Wireless, Atlanta, GA, 2007 - 2008
Consultant Human Factors Information Architect
• Collaborated with business strategists, marketing, developers and business analysts to define IVR requirements for new features and enhancements.
• Developed usability test protocols and participant screeners; moderated usability test sessions in a formal usability lab setting and applied research findings to IVR designs by creating wireframes, call process flows, and presentations that communicated design solutions.
• Conducted a competitive analysis of other wireless carrier IVR systems to identify relative strengths and opportunities for improvements.
• Wrote call flow specifications, designed prompts to create natural dialogues for callers.
Freddie Mac, McLean, VA, 2004-2007
Business Application Project Manager
• Contributed to use case development by creating user interface design specifications from high level business requirements for the Freddie Mac Selling System.
• Presented application design page mock-ups during use case reviews with various stakeholders including developers, testers and systems analysts.
• Conducted usability testing, contextual inquiry and focus groups with Freddie Mac customers and internal users to provide feedback on improving the customer/user experience of the selling and servicing systems.
• Conducted customer site visits to observe actual system use, assess customer needs as well as the overall customer satisfaction with the Selling System.
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