EDUCATION:
• Bachelor of Arts in Communications and Rhetoric Studies, Oglethorpe University, Atlanta, GA
• Associate of Science in Business Administration, Georgia Perimeter College, Dunwoody, G
EXPERIENCE
2SW Inc
Subcontract Administrator & Office Manager- PT (April 2008- Present)
• Represent the company as the primary point of contract for projects, client inquires
• Allocate resources to enable task performance, design and implement
• Ensure compliance with Federal and State regulations
• Manage, monitor and approve Contract and Subcontracts
• Redesigned and implemented new systems within the organization improving cycle time
• Manage Accounts Receivable and Payable
RBC Bank
Service Manager (November 2008- May 2011)
• Primary contact for clients’; Hold periodic discussions and interchanges with clients
• Act as an anchor for day–to-day operations in an efficient and compliant manner.
• Assist Sales Manager with sales and market plan.
• Conduct staff development and leadership focus meetings to communicate strategies, policy and procedure changes and expectation levels
• Conduct and participate in daily and weekly sales huddles to encourage and support sales team provide focus and direction which enhance the overall effectiveness of the staff and the branch as a whole.
• Provide flexibility in scheduling gaps, whether sales and support or customer transactions
• Coordinated the opening of new retail banking center in Sandy Springs.
• Facilitated the closing an older retail location and integrated clients and personnel to the nearest location.
M-S Media, Inc
Operations Manager (February 2006 – November 2008)
• Liaison between President and subsidiary holdings, effectively managed diverse financial structures, including all systems, controls, plans, and strategies, focused on increasing the total effectiveness and efficiency of the company.
• Actively participated in special projects assigned by President, including problem resolution and disbursement of checks.
IronStone Bank
Asst Branch Mgr, Bank Officer (August 2003 - February 2006)
• Developed and implemented an aggressive branch marketing plan, dual-focused on branch financial objectives and exceptional customer service.
• Employee leadership responsibilities including coaching and motivating staff in the development of new and existing customer’s needs, while meeting and sustaining ratio goals and corporate objectives.
• Facilitated weekly sales meetings for the benefits of simulating sales, enhancing product knowledge, and sharing best practice instances with sales staff and teller associates.
• Kept a balanced and positive working relationship with the teller staff; ensuring both generation and timely follow-ups on referrals.
• Evaluated and reported tellers’ customer service and sales performance to Area Operations Manager.
• Maintained and reported accurate pipeline information and supporting sales efforts to Market Executive and Area Vice Presid...
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