Rosy Mora Gale
PROFILE
Bachelors Degree in Law from the University of Costa Rica, with experience in legal procedures, family law, teaching, preschool, interpretation and customer service. Highly responsible, creative, initiative and punctual. Ability to work in teams, under high pressure and to solve problems efficiently. Fluent in English and Spanish, knowledge management software packages and the Internet.
PROFESSIONAL EXPERIENCE
Comcast Baltimore, MD
Customer Service 04/10-09/10
• Assisted Direct Sales Representatives over the phone by placing new service on the web tool.
• Set up appointments for the new installed.
• Worked as translator with the Spanish customers.
• Displayed thorough and recent competitive knowledge of features, benefits, product differences, pricing, and campaigns for video, high-speed internet, and phone services.
Fun with foreign language Baltimore, MD
Administrative Assistant and Spanish Teacher 2009-2010
• Taught Spanish to assigned students based on school curriculum program.
• Maintained positive, productive and safe learning environment for students.
• Developed and enforced student discipline and behavioral standards.
• Identified and notified management of books, instructional materials/other classroom supplies.
• Participated in staff meetings and school activities as required.
• Responded to parent’s questions, made photocopies of classroom materials, collected payments and distributed materials such as books, toys and CDs.
Education Based Latino Outreach Baltimore, MD
Teacher Assistant 09/09-12/09
• Worked with after school program for Hispanic children.
• Met with group at the cafeteria and provided them with snacks.
• Engaged them in activities such as tennis, dance, grammar, and computer.
• Assisted them with homework assignment.
Free State Montessori School Baltimore, MD
Spanish Teacher 2009-2010
• Taught Spanish to children between 3 to 12 years old based on school curriculum program.
• Organized and lead activities designed to promote Spanish with games, arts and crafts, music, storytelling, and field trips.
• Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
• Taught rules of conduct in the classroom and on the playground.
Rosy Mora Gale
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PROFESSIONAL EXPERIENCE (continued)
Hewlett Packard Heredia, Costa Rica
Customer Service 2006-2008
• Placed orders on the web tool.
• Pulled parts from warehouse and shipped to the CE (E...
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