Seeking a position with an Engineering firm based on a combination of business experience and responsibilities in previous positions.
Experience 2009 – 2011 Progress Energy Jamestown, Fl
Distribution Design Specialist
• Responsible for the design and front line project execution of distribution work orders within the region that meets the requirements of all applicable design, safety and distribution construction standards.
• Focuses on large residential and small to large commercial installations, larger commercial lighting and DOT projects, Joint-Use, infrastructure improvement projects and major equipment replace/install projects.
• Single point of contact for larger residential projects and smaller to larger commercial projects, manages customer interfaces for project completion from inception to completion. Provides project execution by assessing the operational impact of the larger jobs on the system and coordinates with appropriate departments to cover all aspects and concerns of operation efficiency.
Experience 2005 - 2008 Progress Energy Jamestown/Longwood, Fl
Power Quality Specialist
• Responsible for the investigation and resolution of outage and operational complaints from customers and correction of operational problems as identified by Engineers/line personnel.
• Responsible for engineering directives and work orders in support of System/Local sponsored reliability and Volt/Var programs such as TRIP, SCORE, Capacitor Maintenance, Regulators, new capacitors and underground cable replacement.
• Closely supports engineering functions by providing design, planning, and preparation of work orders for expanding and modifying the distribution system for maintenance, system improvement and reliability, and impacts from new customer growth. Work with CIG Account Executives, Consumer Affairs, and Executive level complaints resolving customer issues.
Experience 2004 - 2005 Progress Energy Orlando, Fl
Lineman Apprentice/Truck driver
• Assist Lineman in work areas setting up Transformers, Poles, and using various equipment.
• Help Lineman with troubleshooting equipment and making up different transformers.
• Reading prints and Schematics and reporting errors to Engineers if necessary.
• Load and unload equipment with forklifts, pallet jacks, and line trucks
2003 - 2004 Suntrust Bank Orlando, Fl
Customer Service Representative
• Assist external customers with questions about their bank accounts.
• Help to resolve issues about inquiries, complaints, and input resolutions.
• Order various products for customers and inform them of other products that could benefit them financially.
2003 - 2004 McDermid Electric Inc. Orlando, Fl
Estimator/ Project Manager
• Contact General Contractors and request blue prints for jobs. Evaluate blue prints for selected jobs for bidding process.
• Assist external customers with questions about the jobs and the status of projects.
• Estimating cost of material, equipment, and labor of different jobs.
• Field evaluatation on the progress of the jobs with the Supervisors, to make sure work is being completed on time in each phase of project.
1999 - 2003 AT&T Wireless Services Orlando, Fl
I.T. Field Support Analyst
• Project management of Red Hat support for the Orlando Call Center for all applications that are deployed in the call center.
• Gather data on surveys and put documentation together for other I.T. departments to help with performance and reliability of applications in the call center.
• Assist internal and external customers with advanced troubleshooting of systems, equipment, and feature related issues using a wide variety of systems and resources.
• Liaison to the NSC/Tier 2 & 3, and other I.T. departments regarding system and network issues working together on conference calls for resolution of issues.
1995 - 1999 AT&T Wireless Services Orlando, Fl
Customer Service Technical Interface Resolution Rep.
• Process customer information updates, service repair orders, trouble tickets, esn changes, etc., entering data accurately to all information systems utilized.
• Selling or upgrading customers with new phones.
• Resolves roaming and intercarrier service issues with other wireless carriers.
• Assist internal and external customers with advanced troubleshooting of systems, equipment, and feature related issues using a ...
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