INSTRUCTIONAL SUPPORT PROFESSIONAL
PROFILE
I am a highly motivated technology professional with 10+ years of experience in academic computing for K-12 and Higher Ed. I have a broad technical background, experience and certification in systems administration, networking, client support and training.
• Exceptional management skills, proven ability to manage and motivate people to achieve their best.
• Ability to communicate and interact with all clients at all technology competency levels from beginners to professionals.
• Extensive knowledge of Windows operating systems, Macintosh operating systems, networking and directory systems, including Active Directory and Open Directory.
• Excellent troubleshooting and analytic capabilities.
• Professional attitude, demonstrating diplomacy and integrity in all situations.
• Proven ability to quickly learn and master any and all tasks and skills.
PROJECTS AND ACCOMPLISHMENTS
* Research, design, purchase, implementation and administration of a high speed, high volume storage system for use in the Communication Studies department video production lab. The popularity and applicable features of the system has prompted the expansion of the system use to additional departments as well as the New York Jets summer training camp media group.
* Design and implementation of dual-boot environment computer labs, configured with Apple computers, providing teachers and students the ability to choose between a Windows 7 operating system and a Mac OS X operating system. Teachers can teach platform agnostic curriculums and students can use their preferred operating system.
* Responsible for the integration of Macintosh computers with the campus network directory system (Active Directory), allowing administrative tracking, account control, and identity management of domain Mac users.
* Implementation and administration of the campus QuickTime media streaming server, providing campus global access to live and archived (on-demand) video and audio streaming of campus produced events and content. The success of this system has prompted an expansion to a video content storage and management system. (Ensemble Video).
* Active participation in various campus initiatives, including the Identity Management, iTunes U, Threat identification and management (Virus/Malware/Threshold) and Video Content Management.
* Presentation at the 21st Century Learning Skills conference, 2010. Examined how learning environments, like computer labs, are changing to meet the needs of 21st century learners in higher ed and K-12.
WORK EXPERIENCE
SUNY Cortland 2005 - Present
Cortland, New York
Instructional Support Specialist
* Integrate and support Macintosh technology - public computer labs, classrooms, special purpose computer labs and staff workstations and mobile devices.
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