Work Experience
FedEx Office and Printing Services, Inc., 12/2010 - Present
Lead Consultant
Knowledgeable in all areas of the Center’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. Responsible for producing complex orders and operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. Also responsible for taking customer orders; coordinating center activities; providing pricing information; and recommending the appropriate FedEx Office products and services. Performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, may act as management, provide direction to the Consultant, and solve escalated customer issues.
Office Depot, Inc., 06/2010 - 12/2010
Customer Service Specialist
Provide customers with the most knowledgeable and helpful assistance in the office supply business. Obligated to perform many functions within the center, including, but not limited to, taking customer order; operating computers and computerized equipment; sorting and collating papers; handling money; following instructions from supervisors;, and communicating effectively with other team members.
Education
Colorado Technical University – Colorado Springs, Colorado
11/2011 – 05/2013
Southern Univer...
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