EDUCATION AND CERTIFICATION
University of Texas at Arlington -- Arlington, TX
Bachelor of Social Work (Summa Cum Laude) -- August 2011 GPA: 3.92/4.0
Pending License: Social Worker (LBSW) Passed State Exam August 2011
Former Licensed Foster Parent 2006-2009
Intermediate Certification in all Microsoft Office applications.
PROFESSIONAL EXPERIENCE
Texas Department of Family and Protective Services -- Arlington, TX
Conservatorship Casework Intern, Title IV-E Grant Recipient 05/2011 to 9/1/2011
• Specialized training in child welfare social work
• Assist conservatorship caseworkers with reports, home visits, documentation and client contacts
• Supervise visits between parents and children in CPS conservatorship
• Attend court hearings
• Conduct child interviews
• Maintain contact with clients, children in care, foster parents and professional collaterals
• Provide therapeutic intervention to families victimized by abuse and neglect utilizing plans of service.
• Coordinate with local social service agencies for services to clients
• Work with youth aging out of foster care to provide life skills and foster self sufficiency
Texas Department of Health and Human Service Commission, Fort Worth, TX
Caseworker III, Office of Eligibility 10/2009 to 05/2011
• Conduct interviews with clients via telephone and in person
• Determine eligibility for programs administered by HHSC
• Assist clients in obtaining documentation needed to complete the case
• Complete and certify cases
• Complete reported changes assigned to the field office by the regional change center
• Assist with various other duties as assigned by unit and regional supervisors
Chrysler Financial Services, temporary assignment via Apple One, Fort Worth, TX
Lease Finalization Advisor 8/2009 to 10/2009
• Assist customers in understanding their bills.
• Prepare documents and bills
• Collect due funds
• Place outbound collection calls
• Take inbound customer service calls
Mercedes Benz Financial Services, temporary assignment via Aerotek Professional Services Fort Worth, TX
Lease Maturity Specialist/ Collections 1/2009 to 8/2009
• Assist customers in understanding their bills.
• Prepare documents and bills
• Handle mailings to customers
• Collect due funds
• Review leases for Irregularities
• Place outbound collection calls
• Take inbound customer service calls
• Determine eligibility for payment plans, reduced billing programs
Hawk Electronics/Progressive Concepts, Fort Worth, TX
Corporate Trainer/ Development Supervisor 9/2002 to 02/2008
Various duties as my position with the company changed:
• Answer inbound call lines- three at a time
• Trained employees and wrote call model guides for tech support.
• Complete employee reviews
• Prepare training documents
• Generate to completion bulk mailings
• Take messages
• Assist customers with technical support questions related to Bluetooth technology, cellular service, home security services, satellite and gps services
• Complete payroll
• Monitor employee calls for professionalism, adherence to company guidelines
• Interview, hire and terminate employees
• Take escalated customer calls
• Wrote sales scripts used to train all company employees
• Conduct training classes on new products and for new employees
• Oversaw daily operations of a busy and diversified call center.
Castleberry Independent School District, River Oaks TX
Special Education Behavior Interventionist August 1998- June 1999
• Assess present developmental levels in critical domain areas for the pu...
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