Objective
To obtain a position that will enable me to use my strong organizational, multi-tasking, and computer skills in assisting the Patient-Care Team to ensure excellent quality patient care.
Experience
Crosslink, Rome, GA Nov. 2010-Feb. 2011
Technical Support Specialist
• Provided technical Tier 1 & 2 support and services in problem resolution for tax software using professional judgment in a call center environment; escalating when necessary
• Opened trouble tickets using the CSR tool & documented action steps and resolutions including follow-up
• Provided excellent customer service, technical troubleshooting, and problem resolution
• Resolved customer problems in a friendly and timely manner in order to ensure customer satisfaction
• Communicated trends to team for internal resolution and served as liaison between customers and other personnel
Hampton Elementary School, Hampton, GA Aug. 2006-Nov. 2010
Teacher
• Planned and instructed curriculum
• Implemented Reader’s/Writer’s workshop and conferences
• Actively engaged students in the learning process with hands-on instruction
• Communicated with parents through conferences and newsletters
• Assessed students through anecdotal records, student-teacher conferences, portfolios, rubrics, tests, and running records
• Administered State Standardized Test
• Math lab class for Standards-Based Mathematics
The Coca-Cola Company, Atlanta, GA Oct. 1988-Jun. 2005
Accounting Assistant III-Cash Application Specialist-The Service Source/MMIJ
• Applied checks, electronic funds & wires for Bottler, Minute Maid International Juice and Special Products accounts in SAP & Legacy systems
• Resolved & reconciled payment discrepancies
• Processed write-off’s, reversals, and returned checks
• Prepared G/L voucher for returned checks
• Performed MICR linkage maintenance
• Developed Desktop procedures and trained team members on various systems
• Developed ad hoc reports upon management request
Account Management-Collections Representative-Settlement
• Managed receivables & collection activity of customers’ accounts through customer contact & interaction with Finance & Sales team
• Assisted in resolution of customer billing problems
• Decided when to intercept monies due customer for marketing programs & when to apply to past due receivables balances
Accounting Assistant-Accounts Payable
• Reviewed Corporate & CCUSA invoices for proper authorization, supporting documentation and coding of invoices
• Coded invoices for tax & accrued taxes based on delivery location and tax tables
• Determined & documented proper vendor number for payment
• Worked with vendors, buyers, and syrup branches to solve discrepancies
Kennestone Hospital, Kennesaw, Georgia
Ward Secretary
• Recorded data in medical records & checked for compl...
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