SYSTEMS ADMINISTRATOR
Technology professional with extensive experience in Systems Administration and coding. Expertise in analysis, programming, testing and implementation of software. Expert in thinking outside-the-box and applying exceptional analytical and troubleshooting skills for hardware and software issues. Provide interpersonal, excellent customer service. Demonstrated intuitive ability to thoroughly and efficiently maintain a full work load.
Expertise Highlights
Network & Systems Administration
Major Software/Systems Implementations
Data/Systems Analysis
Visual Basic Scripts
SQL Queries
Y2K programmer Database Design & Management
Systems/User Security
Hardware/Software/Network troubleshooting
Technical Writing (Manuals/System Specs)
MS Excel Trainer
Online and Batch Applications Development
Professional Experience
CITY OF ROCK HILL – ROCK HILL, SC
Information Technology Engineer II Feb 2009 to Dec 2011
IT professional serving as project guide for City’s Advanced Metering Infrastructure system. Provide operational support to key environments including management, workflow, documentation, troubleshooting, and service optimization. Conduct system performance and monitoring of applications/systems.
Key Results:
Assists in Wi-Fi/AMI/AMR network planning, deployment, and maintenance.
Progressively assesses overall AMI system performance to provide feedback and business plan suggestions to management and City officials.
Provide internal customer support and Systems Administration for City’s Mobile Work Order System, STAR, Network AMI System, and Cayenta Utilities.
Design and implement SQL queries for identification of AMI meter programming errors and hardware malfunctions to predict and avoid potential billing issues and to ensure data integrity.
Create training manuals and execute multi-level training classes in MS Word and Excel; serve as MS Excel trainer for the City of Rock Hill.
Design SQL queries and VBA scripts to elevate efficiency and accuracy in analyzing data/reports to find customer water leaks, theft of electric meters, unlawful utilities consumption, and software issues.
Automated previously manual, lengthy processes improving billing accuracy and efficiency while decreasing labor costs.
Test all patches and fixes installed by vendor to ensure software performance and data accuracy.
SC DEPARTMENT OF TRANSPORTATION – CHESTER, SC Oct 2000 to Feb 2009
Information Resource Consultant I
Supported seven counties in District 4, including 250+ desktops and laptops, computer lab, 325+ users, 77 network printers, desktop printers, video conferencing equipment, other hardware, software applications, operating systems, file management, security management, inventory management, network issues, and users’ “how-to” questions.
Key Results:
Served as liaison between Headquarters in Columbia and District for all IT issues.
Automated installation of network printers and application upgrades for users via MS-DOS scripts.
Designed and maintained database of hardware, software, and surplus inventory and user accounts.
Configured and maintained security system for the District Office buildings.
Configured, installed, and maintained hardware including computers, printers, and peripherals.
Developed and maintained intranet webpage for District 4.
Installed, tested, and maintained software and operating systems.
Researched and recommended new technologies to management.
Created and maintained user accounts, securi...
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