Lucas
Richmond, Virginia 23238
PROFILE
Accomplished in leading process improvement initiatives, measuring performance targets, data gathering, interpretation of business data, and advanced data analysis / statistical modeling. Demonstrated ability to identify opportunities, obtain buy in, develop and implement solutions leading to process excellence, and improvement of revenue. Demonstrated ability to facilitate and influence cross functional teams. Exhibited ability to utilize lean six sigma tools, advanced statistical modeling and simulation modeling to improve processes. Proven ability to efficiently communicate with Executive Level leaders. Special skills:
Lean Six Sigma,Project Management, Simulation modeling, Process Improvement Effective communication, Satisfaction measures / surveys, Advanced data/process analysis, Personnel Management, Industrial Engineering
PROFESSIONAL EXPERIENCE
Capital One 2011 – present (3months)
Capital One is a U.S.-based bank holding company specializing in credit cards, home loans, auto loans, banking and savings products. A member of the Fortune 500, Capital One had more than 16 billions in revenue in 2010.
Process Manager MIS (Richmond, Virginia, USA)
Reported to Senior MIS Manager
• Managing production application.
• Providing validation checks.
• Troubleshooting users’ issues.
• Decreased production delivery lead time from 11 days to 5 days.
• Decreased amount of overtime dedicated to rework by 95%.
• Implemented process modifications, increasing sustainability of the process – results pending.
Jessie Trice Community Health Center Inc. 2010 – present (2 years)
JTCHC is a leading community health provider in Miami Dade. With multiple locations, organization serves more than 34,000 patients annually. JTCHC is part of Health Choice Network. (JTCHC had $20 millions in revenue in 2009).
Process Improvement Consultant (Miami, Florida, USA) 2011 – present (3 months)
• Decreased average time that provider spends with patient by 15%.
• Decreased average door to doctor time from 60 minutes to 50 minutes.
• Increased providers’ average utilization from 70% to 79%.
• Training leaders on sustainability of improved processes.
• Prepared interview content for process improvement manager.
Process Improvement Manager (Miami, Florida, USA) 2010 – 2011 (1.5 year)
Reported to Vice President of Ancillary Services.
• Managing process improvement and analytics. Managing all stages of process improvements efforts: identification of opportunity, buy-in, planning, and implementation. Educating leaders on processes efficiencies, way to measure them and sustainability.
• Improved call center performance using Anylogic simulation. Decreasing number of abandoned calls from 35% to 8%, and at the same time decreased the average waiting time from 2:45 to 0:55.
• Decreased average door to doctor time from 95 minutes to 60 minutes.
• Decreased cost of transportation department by 8%.
• Increased overall patient satisfaction score measured by patient satisfaction survey by 5%.
• Decreased medical coding inaccuracy / insurance claims denials by 40% ($ 4,000 of monthly claims).
• Improved accuracy of information systems feeding federal reporting by 16%.
• Creating set of metrics to measure and track performance of key processes across the company.
• Created process performance dashboard.
• Provide direction on development and implementation of data collection and repeatable processes.
• Design, administration and advanced statistical analysis (STATA) of patient satisfaction survey – resulted in a short list of factors that needed to be improved that contribute the most to patient’s satisfaction.
• Implementation of Intergy (practice management software) – responsible for process requirements and process flow definition, ensuring integrity of data during implementation/transition process.
• Creating a simulation model of clinic operation (Anlylogic) that supports the decision making in regards of system capacities, predicted utilization, and staffing needed – results pending.
• Market strategy analysis and preparation.
• Grant contributor ($7 m).
Nemours 2008 – 2009 (1.5 year)
Nemours is a leading, multi state, non profit health care provider delivering multi specialty care services to minor patients. Nemours is part of the Alfred I. duPont foundation. (The combined group had $26 billion in revenue in 2009).
Researcher / Intern (Orlando, Florida, USA)
Reported to Chief of Clinical Informatics.
• Value stream mapping and value adding processes analysis.
• Advanced statistical analysis (STATA) of operational data and patient satisfaction surveys.
• Creating a simulation model of clinic’s operation in AnyLogic leading to an improvement of patient flow.
• Developed value definition and patient satisfaction mechanism model.
ICT and Strategy srl. 2006 – 2008 (2 years)
ICT and Strategy srl is a consulting company providing market research and strategy related services to ICT, RFID and value added services on B2B market. (ICT and Strategy srl had $4 million in revenue in 2008).
Supervisor (Milan, Italy)
Reported to the CEO and supervised a staff of six.
• Managing and supervising a team of analysts through all phases of market research projects (3 B2B projects – each worth 80k-100k Euro for three major Telco carriers in Italy).
• Monitoring / Ensuring team economics and on time result delivery. Tracking a progress against the job arrangement and budget, and proactively adjusting a scope, timing, and resources.
• Managed expectations of service delivery, monitored progress, managed risk, and ensuring that key stakeholders are informed. Developed conclusions and solutions for occurred problems.
• Develop team members by encouraging them to think by themselves and take responsibility for their contributions. Providing constructive feedback and training.
• Taking part in sales activities, meeting with potential customers, showcasing servi...
Login or Register to view the full resume.
