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Objective: To be a major contributor to your organization by using my years of telecommunications engineering experience and my current Microsoft and Linux enterprise technology skills to provide solutions.
Skills and experience:
*5 years wiring, cabling, and setting up main distribution frames; *15 years backbone networking; *5 years coordinating 100 sites (software, patches, feature updates, wrote procedures); *15 years network trouble shooting; *10 years switch technician (LUCENT, NORTEL, AT&T); *15 years switch maintenance; *5 years network operation centers (WAN, LAN, WLAN, backbone); *1 year operations manager (13 techs); *5 year project manager; *1 year IT project manager; *3 years IT operations; *15 years Microsoft Office (Word, Excel, Access, Outlook); * 1 year advanced hands-on Red Hat Linux Certified Engineer (RHCE) preparation course. Final Project consisted of installing, configuring, and demonstrating: fire-walled Linux server, users, DNS, HTTP, Apache, Samba share (with Microsoft XP and Linux clients, network routing, CUPS.* Oracle Enterprise Linux, Centos, Fedora, Ubuntu, Debian, and SUSE. *6 months Information Technology and Telecommunications Instructor.
Employed by the following Fortune 1000 corporations:
XEROX, IBM, SPRINT, GAP, TIME WARNER, LUCENT, and LOCKHEED MARTIN
Education: Menlo College AA Degree (Mathematics and Business majors); 3 years
San Francisco State University (Computer Science Certificate); Empire College (IT Network Specialist: Microsoft) 2006; Specialized AA Degree Empire College (Information Technology: Linux) 2010
Certifications: A +, LUCENT, NORTEL, AT&T, ALCATEL, Linux (Red Hat/Fedora, Apache)
Certification courses completed:
Linux- * Red Hat Certified Engineer (RHCE); Microsoft- *Microsoft Certified Systems Administrator (MCSA) XP Professional *2003 Server, *Implementing, Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure; Novell- *Certified Network Administrator (CNA);
Comptia - *A+; *Network+; *HTI+; *Security+; *Linux+
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Experience:
Lockheed Martin, United States Coast Guard Training Center, Petaluma, CA. (5/11-current)
• TRACEN Information Technology and Telecommunications Instructor
• Department of Homeland Security (DHS) Contractor
Peak Staffing, New York, New York. (8/10-4/11)
• Staff I.T. Consultant
Quality Assurance for Dell Microsoft Windows 2007 installation at BioMarin (Novato, CA)
Site survey, asset replacement, and Windows 2007 installation at Morgan Stanley Smith Barney (Santa Rosa, CA)
Empire College (6/09-5/10) (completed 2 year Specialized Associate Degree in Information Technology: Linux concentration)
Red Hat Certified Engineer preparation course (Linux)
Final project, using virtualization, consisted of Installing, updating, configuring and demonstrating the following
within a created domain:
• Five fire-walled computers with only necessary ports open
• With given IP scope, specific printer location and users
• Web server with FTP, Apache, SSH access with created PKI, specified run-level and remote logging
• Network file server with raid 5,samba shares, SSH, exported directories and remote logging
• Network server with specified partition, receiving remote logging, VNC connections and DNS, DHCP enabled
with SSH
• Linux and Microsoft XP workstations interacting and file sharing in the same domain
The Doctor’s Company (11/08-5/09) (Contractor) IT Technical Support Specialist
• Build, configure, and maintain desktop images
• Manage desktop patching process
• Perform installation of hardware and software on client desktop
• Support and maintain user account information including rights, security, and systems groups.
• Provide backup, training, and knowledge sharing to the Technology Support Center as required
• Manage and recommend desktop hardware and software standards
• Create and maintain technical documentation related to area of support in internal knowledge-base
• Some administrative/clerical responsibilities pertaining to desktop systems
• Perform and report regular software licensing compliance inventories on desktop systems.
• Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for new services or assistance from
users experiencing problems with hardware, software, networking, and other computer/phone related technologies.
• Analyze, troubleshoot, and resolve technical issues; escalates to engineers when appropriate
• Log and track calls using IT Service Management software; maintain history records and related documentation to build
knowledge-base.
• Responsible for creating daily/monthly reports, escalation of high-profile calls, and communicates follow-up status reports on all
open and pending tickets.
• Focal point for all IS communications to all departments and facilities
• Support and maintain video conferencing equipment for enterprise
• Provide backup to engineers as required.
• On call 24/7 for data center emergency calls
Gap Inc. (Contractor (w4) 5/08- 10/08) Store Technologies Systems Analyst/Associate Systems Engineer
Point of contact (POC) for Gap North American New/Remodel Store Installations
• Monitor construction schedules for assigned store openings and remodels
• Perform first-level troubleshooting
• Partner with Store Technologies Management to address service level escalations as required.
• Utilize available resources for prompt resolution of POS related issues.
• Develop relationships with key Business Partner Personnel in all departments within responsibility areas
• Timely communication and feedback to Operations Business Partners, and other IT groups
• Track and Trend all issues using Service center.
• Partner with Store Technologies Management to streamline and improve new store and remodel processes
Vendor Management
• Coordinate equipment deliveries and installations
• Partner with Store Technologies Management to address service level escalations as required.
• Establish and maintain effective lines of communication with several vendors
• Partner with Store Technologies Management to ensure vendors promptly complete objectives and successfully meet deadlines.
• Current data manipulation tools(Oracle, Citrix, Tivoli, SQL, Remote operator, WSFTP,
Service Center, Excel)
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