OBJECTIVE Leverage my experience as a Lead/Senior SQA professional in a challenging position
EDUCATION University of North Carolina at Greensboro
B.S. in Information Systems and Operations Management
Concentration: Information Systems GPA: 3.94 May 2001
• Well versed in using Microsoft SQL Server 2005, Rational ClearQuest and Mercury TestDirector database systems
• Experience with SQL and familiar with Java and Visual Basic programming languages
• Adept at using Microsoft Windows NT/XP/Vista/7 and familiar with *NIX systems
• Proficient in Microsoft Office Project, Access, Word, Excel, PowerPoint and Outlook
EXPERIENCE Gilbarco Veeder Root (Greensboro, NC) Oct. 2001 – present
Senior Software Quality Assurance Engineer
Release Management Team June 2008 – present
• Responsible for driving all testing activities for the Passport POS post-production software
• Lead an offshore Sustaining Team of four members to deliver service packs and patches in a fast-paced environment
• Drive continuous process improvements for efficiency, risk analysis and methodology
• Deploy and monitor service packs and patches in the field to resolve problems quickly
• Assist Marketing and Service departments by testing service packs and patches to promote product quality
• Developed SQA guidelines for testing and releasing Passport service packs and patches
• Participate in Scrum meetings and follow the method to test post-production software; occasionally lead meetings as Scrum Master
• Part of a cross-functional team that delivers several Passport products to the field with a target of low call rate
Payment/SSE Team (Service Station Equipment) July 2007 – June 2008
• Responsible for driving activities related to testing Embedded Systems software projects (Encrypting Card Reader, EMV) through a team of engineers and technicians using the Waterfall Methodology
• Designed and developed test plans and procedures for the QA team to follow based on project requirements and technical specifications
• Successfully led the Improvement Team to identify and minimize process flaws
• Set up and operated system-monitoring devices and interpreted multiple protocols to find root causes of issues
• Participated in project-related meetings for code specifications and design reviews
• Part of a cross-functional team that delivered Embedded Systems software to the field with a target of low call rate
SQA Engineer II
Payment/SSE Team January 2005 – July 2007
• Responsible for testing projects such as Smart Merchandising Display console, Contactless Card Reader, USB Printer, multiple versions of CRIND (Card Reader In Dispenser) and Encore Dispenser software
• Analyzed and troubleshot complex QA problems and participated in multiple aspects of software life-cycle through lab testing and field trials
• Maintained proprietary simulator codes for Enhanced CRIND Tester and Automated Pump Tester
• Created test designs/cases and managed defects
• Responsible for...
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