Professional Experience
ATEN New Jersey (6/2007 – Present) Sales Engineer Somerset, NJ
• Technical liaison between sales department and client
• Provides, presents and interprets application designs
• Administers on-site customer and reseller training
• Contributes detailed sales support through sales process
• In depth product knowledge and technical support to company sales staff, customers and partner resellers
• Provides product assessment, installation trouble shooting and performs repairs as necessary
• Render technical feedback on product performance and recommend product upgrades
Telargo Inc (6/2006 – 6/2007) Technical/Network Specialist Jersey City, NJ
• Performed on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommended and implemented corrective hardware solutions, including off-site repair as needed
• Maintained, ordered and monitored all IT inventory and spare equipment
• Managed all SIM card inventory including provisioning, shipping to client, requests activation and moving SIM cards to appropriate BAN
• Provided technical support for office based and home based employees
• Installed, configured, tested, maintained, monitored, and troubleshot end-user workstation hardware/software, networked peripheral devices, and networking hardware/software products
• Additional assignments completed as requested by upper management
Robert Half Technologies (6/2005 – 6/2006) Desktop Support Engineer Woodbridge, NJ
• Installed, configured, tested, maintained, monitored, and troubleshot end-user workstation hardware/software, networked peripheral devices, and networking hardware/software products
• Served as liaison with and provided training and support to end-users and staff with respect to computer operation and other issues with Windows XP and Microsoft Office Suite
• Performed on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommended and implemented corrective hardware solutions, including off-site repair as needed
• Was responsible for technical support of executive level staff and management which included on-site and remote technical support
• Performed Junior Network Administration of password resets and account creation
• Supported user accounts by supplying a wide variety of applications and operating system support for 20,000 + users
C3i inc. - Supporting JnJ (6/2003 – 6/2005) Desktop/Help Desk Analyst Morristown, NJ
• Provided help-desk and personalized desktop support for 8,000+ remote and on-site sales reps for business Units of Johnson & Johnson
• Was responsible for technical support of executive level staff and management which included on-site and remote technical support
• Provided advance level user support for Siebel CRM Platforms
• Resolved advance hardware support for HP printers and IBM T-series and X-series laptops
• Delivered new hire training and on-site support
Marshall & Swift/Boeckh (7/2000-6/2003) Account Executive Princeton, NJ
• Delivered software training on newly purchased applications
• Offered renew/upgrade service
• Provided internal network, h...
Login or Register to view the full resume.
