MA resume

1/22/2012
pittsburgh, PA

Position Desired

Healthcare Customer Service
pittsburgh, PA
Yes

Resume

Objective
I am looking for a position that, utilizes my excellent sales skills, territory management, professionalism, and customer service abilities.

Education

Bachelor of Science. University of Delaware, Newark DE (May 2003)
Major: Animal Science (Concentration: Animal Science/Pre-Vet)
GPA: 3.3


Computer Skills

 Microsoft Word Advanced
 Microsoft Excel Proficient
 Microsoft Outlook Advanced
 Microsoft Power Point Proficient
 Internet Explorer Advanced
 40 wpm
 Database entry/data retrieval experience


Professional Experience

BEA, Inc. February 2008- Present
Inside Sales Representative
 Consistently obtained or exceeded my sales target
 Developed an in depth 6 month plan and executed it to hit the sales target
 Sold automatic door sensors, and accessories to customers in the Midwest Territory consisting of 16 states, across 4 market segments
 Traveled with Outside Sales Representative every quarter, presenting new products, conducting trainings and cold calling new accounts
 Follow up with customers to detail them on new products, as well as up-sell on current orders and cross sell over 4 markets and handle any customer service issues including returns, tracking information, pricing and order inquires
 Assist customers with product quotes and applications, as well as coordinate product trainings
 Trained customers on products through the use of webinars when a field training was not possible
 Work closely with the Midwest outside representative and technician to exceed customers needs
 Research and cold call to develop new business
 Monitor and measure the 6 month sales goal daily to stay proactive on obtaining the goal
 Covered the order entry role when that person was out
 Assist accounting department on calling customers when past due


EDMC- South University, Pittsburgh Pa June 2007- February 2008
Assistant Director of Admissions
 Call prospective students and interview them
 Assist students in finding the best program for them
 Assisting student through the enrollment process and financial aid steps
 Answer any questions and concerns the student may have
 Walk students through the first week of classes
 Call students previous schools to obtain transcripts



Zoll Lifecor, Pittsburgh PA Oct 2006- June 2007
Account Coordinator
 Coordinate all steps of having a patient fit with a LifeVest
 Team Leader of the East Coast Territories
 Assisted other coordinators on the team with any problems or questions
 Call doctor’s offices and hospitals to obtain patient information
 Assist territory manager’s in getting information about the LifeVest to doctor’s and patient’s
 Coordinate return of equipment when patients no longer need the Vest
 Follow-up with the reimbursement department for insurance verification
 Answer any questions from patient’s and Doctor’s about the LifeVest
 Recruit and train and manage Patient Service Representative’s to fit patient’s with the LifeVest
...

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