Thomas J. Walton
12481 Winston Ct, Spring Hill, FL 34609
PROFILE
I am a professional technology specialist offering over eighteen years of experience within the voice and data industries. Dedicated to customer service using the latest technologies to solve complex issues, including but not limited to TCP/IP, network administration, Server application, network topology, disaster recovery, voice and data switching, carrier usage, crm applications, isdn technology, NT, Windows 2000/3 series , Desktop applications, testing, training, planning, consulting, and engineering/sales support.
SIGNIFICANT EXPERIENCE
• Manage/Plan/Support W2003 R2 Network for 6 locations with 200 users and all desktop applications. Write and Administrator training for end users.
• Manage/Support W2K Network, XP, Citrix and Desktop Applications for 3 locations.
• Technical Support and Service for Servers, PC, Routers, Switches, and Software support.
• Provide Professional Consulting Services for existing Call Center Clients.
• Design and Install ACD Call Centers for Regional Customer Base.
• Plan and implement disaster recovery solutions for voice/data customers.
• Marketing and engineering support for variety of voice and data products
• Manage technical support center for world wide support of voice and data products
• Alpha and beta testing for SS7, ISDN, TCP/IP, LAN and WAN, CTI, CRM products
• Perform Testing, Training and technical writing for variety of technical products for various vendors.
EMPLOYMENT
Oglethorpe Inc.
Network Administrator/Support Engineer 8/2009 to 10/2011
Responsible for the planning the ongoing expansion of Windows 2003 R2 in a multiple site environment in various geographical locations. Evaluate new products and develop processes to streamline operation. Install new software, and integrate operation. Order, preload, install, move, and troubleshoot all computers and printers. Manage server/desktop daily operations and performance. Develop training modules and train end users in a variety of computer operation.
DIVOTS Golf Shop
Owner 8/ 2007 to 8/2009
Market, Sell, and Fit, Golf Equipment. Repair Golf Clubs. Teach Golf Techniques and Course
Management.
RE/MAX Real Estate 2004-2007
Realtor
Sales associate in prosperous Hernando County Florida. Rookie of the year 2004. President Award 2005. Multi-Million Dollar Sales Record.
COMMERCIAL HARDWARE INC. Cherry Hill, NJ 2002-2003
Network Administrator
Plan, install, support, W2K, NT, Win 95/98/XP Citrix Servers and Clients. Install and support all desktop/server applications. Plan and troubleshoot, LAN/WAN, Routers, Switches, Cabling, and everything that plugs into the wall.
TELOQUENT COMMUNICATIONS, Billerica, MA 1995-2001
Call Center System Engineer
Provide regional sales and service support for prospective and existing customers. Meet with customers prior to sale to identify call center/ivr/cti and communication needs and develop call center solutions. Develop, install and test multi-tier skill based call routing applications to integrate with IVR,CRM and CTI applications.
Develop disaster recovery plans for critical customer service applications. Generate reports and statistics that allow call center managers to analyze call volume, applications usage, areas of training and monitoring techniques. Post sale support includes; coordination of RBOC line installation, testing and developing customer specific orders for ISDN and POTS services. Working with LAN administrators to install, test, troubleshoot, and cutover call center technologies into Local Area Networks.
OCTEL COMMUNICATIONS, Plymouth Meeting, PA 1987-1995 Senior Technical Support Engineer (1993-1995)
Provide on-site and telephone support for a variety of voice and data products. Perform testing and evaluation of beta products. Develop technical documentation and perform in-house training to personnel. Develop innovative solutions to complex technical and customer issues.
International Technical Liaison (1991-1993)
Provide remote and on-site support for Octel’s voice and data products. Acted as a technical marketing representative and liaison for international product development and implementation. Coordinate testing with engineering and implemented new products and services in an international environment.
Manager, National Technical Assistance Call Center (1990-1991)
Supervise the day-to-day operation of national second level...
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