Education:
Oklahoma City University
Attended: 2001-2006
Major: Information Technology
Crooked Oak High School
Graduated: 2001
Certifications:
● Cisco Certified Network Associate (CCNA), 2011
● Microsoft Certified Professional (MCP), 2008
● Microsoft Certified Desktop Support Technician (MCDST), 2008
Technical Skills:
● 7 years of technical support experience
● Proficient in Win XP, Windows 7, Microsoft Office, Altiris NS and DS console
● Experience working with Cisco Catalyst switches
● Knowledge of the OSPF Routing Protocol
● Experience working with EMC Remedy Ticketing System
Work History:
Insight Global
Position: Tier 1 TelePresence Engineer Contractor (for Cisco) May 2012-Present
Supervisor: Jon Horton
● Provide support for multiple customers worldwide using Cisco TelePresence and/or Tandberg video teleconferencing endpoints.
● Manage incoming alarms that have detected a failure in the customers TelePresence system or infrastructure.
● Resolve proactive alarms managed in Tier 1 -Engineering requiring quick technical expertise.
● Manage incoming calls from multiple customer accounts for all TelePresence related questions.
● Support customers during VIP meetings and provide updates and support to the customer throughout the life of the meeting.
Devon Energy (2500+ employees)
Position: IT Services Associate April 2008-April 2012
Supervisor: Paul Jemeyson
● Troubleshoot/configure OS, hardware, and software applications within a Windows environment (XP and Windows 7)
● Repair/Replace/Deploy hardware (Dell laptops, desktops, and workstations) within the business
● Deploy software applications using Altiris NS console
● Troubleshoot, configure and provide maintenance for Ricoh copiers and HP printers/plotters
● Printer Administrator (create and monitor print queues within the Oklahoma City network)
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