Objective
To become a key contributor to the computer science and IT field
To further develop my programming and IT support skills
Education
Bachelor of Science in Computer Science
West Virginia University May 2010
Technical Expertise
•Proficient in Microsoft Office
•Proficient in Java and C++ computer programming languages
•Proficient in Hardware and Software installation and maintenance
•Functional in webpage development
•Familiar with Python computer programming language and Structured Query Language
Professional Experience
Pomeroy IT Solutions February 2011- current
PNC Bank – Service Desk Analyst I
•Troubleshoot and remedy errors in a timely manner for a daily average of 40 to 70 IT issues of PNC, BNY Mellon, and National City personnel
•Reset passwords for users who utilize various domains, applications and PNC and BNY Mellon web sites
•Troubleshoot and resolve hardware or software issues
Hardware:
Printers: Ikon, Canon, Brother, Xerox,
Desktops, Laptops and Monitors: Dell and HP
Telephones: Avaya and Cisco IP phones
Software:
Microsoft Office, Adobe, Internet Explorer, IBM Lotus Notes, IBM Sametime Connect
•Provided issue resolutions for remote users
Reset VPN/remote access token validator
Helped remote users change passwords when expired
Help remote users install Cisco Secure Remote Client and Anyconnect software
•Identify and draft problem tickets which need to be sent to a higher level support team to be evaluated and resolved
•Provide feedback and recommendations to users with unresolved issues
•Utilized reference manuals and online resources to conduct research to resources to find solutions
•Remapped network shared drives with path destination
Assisted with PNC building and floor moves which required disconnecting and reconnecting PC’s, workstations, phones, and printers to the network
TEKSystems
August 2010 – December 2010
Helped configure a number of new stores and pharmacies as well as assisted in department moves by completing the following tasks:
•Ran scripts to configure company laptops
•Periodically conducted troubleshooting of store devices
•Established network printers on department PCs
•Configured access from PCs to network printers
•Utilized PocketPC to conduct inventory...
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