SUMMARY To obtain a leadership position in the healthcare profession where I can utilize my abilities, knowledge and experience in the areas of Clinical Laboratory Operations, Outreach Laboratory Operations, Laboratory Information Technology, Customer Service and Business Analysis Services.
PROFESSIONAL ACCOMPLISHMENTS
2011-2011 Ascension Health Systems, Warren, MI
Team Leader, Laboratory Information Systems
• Team Leader for LIS Department
• Implemented LIS project to integrate additional Hospital Laboratories on existing LIS platform
• Cerner Classic applications, including PathNet and CPOE
• Created Knowledge-Transfer scripts for Help Desk support
• Created Service Level Agreements between department and internal and external customers
• Created/attended several Ad-Hoc committees, significantly improving the communication and service levels between various departments.
• Created, edited and revised departmental procedures and processes to AHIS standardized formats and for a department operations manual.
• Created systems reference and help guides for operational tools and systems hardware.
• Managed department projects
• Assigned Tasks and duties to LIS team members.
• Created system trouble-shooting guides for new employees
2005 –2011 Beaumont Laboratory, Royal Oak, MI
Informatics Coordinator, Beaumont Laboratory
• Implemented new LIS system
• Implemented new EMR physician office systems
• Provide extensive knowledge of the Clinical Laboratory’s database application and its role in supporting the Outreach Laboratory.
• Lead role in implementing several Client Service Improvement projects, including the Antrim Interactive Stat/Call Monitor. This reduced the number of missed abnormal accessions to be called and improved the documentation process.
• Lead projects associated with improving the needs of Informatics, Client Services, Sales and Marketing, Laboratory Operations, and Finance and Patient Accounting.
• Coordinate required system changes for database rollovers, including making the changes and all necessary documentation of the changes.
• Perform client in-services for training of PMS/EMR system bridges, Atlas EMR system, and Antrim LAB.
• Reviewing all department policies and procedures and working to create new, modify existing, and remove old ones. Working with BRL QA/QC officer for guidance and compliance issues.
• Team Leader for the Clinical Laboratory Outreach Team for the new SCC LIS project.
• Coordinator for BRL Informatics department
• Implemented system for managing work assignments for department
• Demonstrated initiative, energy and perseverance in accomplishing assigned tasks, projects and objectives.
• Participated in teaching, instructional planning meetings and other meetings as required.
• Demonstrated an advanced understanding of various database systems being used with department, internal and external customers.
• Worked individually with coworkers, internal and external customers as directed by department manager.
• Assisted with preparation of technical in-services, seminars, activities and special events.
• Maintained a high ethical and professional integrity.
• Displayed the ability to communicate effectively within the organization, department, internal and external customers.
199 3- 2005 University Laboratories, Detroit Medical Center, Detroit, MI
Technical Services Representative, Laboratory Administration
• Provide technical and administrative support to Medical Doctors, Outreach community, and Team Members
• Provided technical information and support to the Outreach clients regarding laboratory products, services and/or devices.
• Performed data entry and manipulation of internal and external systems for purpose of providing reports and special mailings
• Processed orders for material, monitored and followed-up payments on outstanding accounts, worked with the business office in reconciling billings, payment received and aging reports.
• Organized and maintained inventory and ordered program supplies
• Typed routine correspondence, reports and proposals.
• Assisted...
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