Professional Objective: Provide technical experience to executive client companies and strengthen technical relationships between company and client environments. Provide technical support as well as training to the client communities, educating them on Information Technologies.
Work Experience:
Chaney Enterprises, Waldorf, MD June 2011 – Present
Network Systems Administrator
• Diagnosed hardware and software problems, and replace defective components
• Configured, maintain and administer servers, computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations
• Configured and implemented VMware environment using ESXi servers and Dell Equal-logic SAN environment
• Configured and deployed a Citrix XenApp 5.0 within a VMware environment
• Administered Cybernetics Mi-SAN V disk-to-disk backup systems with LTO-4 offloads using Symantec Backup Exec 2010
• Experienced with Fortigate series firewall routers
• Administered and configured MITEL 3300 Controller ASU’s and Telco equipment (devices)
• Experienced with Microsoft Active Directory with integrated Microsoft Exchange and Blackberry Server services.
• Specialized in Blackberry PDA configurations and distribution deployments
Learning Tree International, Reston, VA. February 2010 – June 2011
Computer Lead Lab Technician
• Managed onsite networks, troubleshoot hardware, software and network problems.
• Extensive experience with Symantec Ghost loading software and setting up course materials
• Extensive VMware experience using on a daily basis
• Manage on-line classes using Adobe Connect Pro
• Experience with Windows and Linux platforms as well as databases, collaboration, networking, virtualization, clustering, active directory and application development
• Work with company developed proprietary software used to provide advanced education in the technology field
• Repair all equipment, as needed, outsourcing and tracking repairs that cannot be completed in the Education Center Lab
• Work with Education Center Manager and instructors to ensure proper course hardware arrangements
• Ensure that Education Center classrooms are setup properly and approved by instructors prior to course starts, maintain Education Center internet connection and internet kiosks for students
• Maintain an accurate inventory of Lab supplies, spare parts, and equipment
• Train new employees as required
Swissport-USA, Sterling, VA. June 2009 – January 2010
IT Assistant
• Communicate with user and solve their problems as fast as possible
• Identified, isolated and repaired computer equipment showing wear and tear as well as during preventative maintenance routines
• Implement use of Ghost software to replicate image from primary to a secondary hard drive
• Install upgrade applications for Citrix farm
• Resolved technical problems by identifying and troubleshooting them
• Maintained calls to warranty and wireless activation services
• Supported on site laptop, wireless, driver installation, and printer software, Cisco IP phones
• Processed and filed technical invoices, and shipped out computers and technical devices
• Worked with Microsoft office 2007 to support and maintain spreadsheets and writing reports.
Aspects Inc., Herndon, VA. June 2008 – September 2008
Desktop and Server support
• Successfully engineered a Virtual Private Network (VPN) solution utilizing Windows server 2003
• Installed new software as per requirement and setup computers
• Configured wireless connections
• Performed installs, configured and maintained Microsoft Windows Vista, XP including upgrades and patches for desktops and Laptops
• Supported on site laptop, wireless, driver installation, and printer software
• Managed servers remotely on a daily base and installed Active Directory and managed adding or removing users and groups
ST. Mark church, Fairfax, VA. March.2008 – June 2008
Volunteer at IT department
• Installed physical servers into Racks, and configured them
• Configured physical network patch panels to integrate logical separation of equipment between floors
• Documented the server room cabling
• Performed network cabling
Educational Development - Certificates of Achievement and Certifications:
The George Washington University, DC, USA
Masters of Telecommunications and computer Engineering
Misr University for Science and Technology, Giza, Egypt
B.S In Telecommunica...
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