An ITIL qualified IT Support Engineer with extensive experience spanning; network support and troubleshooting technical equipments; Application Support; PC maintenance and troubleshooting; Database support and Administration. Offers well developed interpersonal and communication skills having worked extensively in client facing roles and from a background in training and lecturing. Equally effective at leading teams as well as being an excellent collaborative team player. Proactively driven.
Key Skills
•Windows 2003/2008 server Installation and configuration
•VERITAS Backup Exec, Dameware and ODEX Acronis, Checkpoint
•1st, 2nd & 3rd line DNS/DHCP Configuration
•Windows 2000, XP and VISTA, Windows 7
•TCP/IP VPN Support, Blackberry Support
•LAN/WAN, VLAN Configuration
•Active Directory, Outlook 2007/Exchange
•Microsoft Office Suite Administrator 2003/2007
•Cisco VPN switching, Networking and Routers VOIP
•Network Installation and Troubleshooting
•Incident/Problem Management
•Sophos Antivirus and Firewall configuration
•SQL Server 2000 Administration
•PC/Server building and configuration
•Help/Service Desk Remedy, PDA Support
Training
Time Management (Thames Innovation Centre) May 2011
Customer care (Thames Innovation Centre) May 2011
CISCO CCNA Training ( Open IT Training) Feb 2011
Presentation Skills (Thames Innovation Centre) Oct 2010
Health and Safety training (Lewisham College) July 2010
Business Management (Thames Innovation Centre) May 2010
Professional Experience
CompusysCare Services Jan 2010 – Date
Sole Trader (IT Support)
Role summary:
• IT Support for home and business Users
• Repaired PC/Laptops/broken screens/motherboard replacement
• Computer Health Check, Virus/Trojan Removal, Data Recovery/Backup
• Hardware/Software/Network/Broadband Setup Installation/Troubleshoot/DDNS setup
• Printer and Scanner Setup/Troubleshooting/repair
• Windows 7 Installation/Home Office Setups/Custom Built PC Machines/VOIP Telephony
• Install/Maintain/Repair IP Camera Surveillance System with remote monitoring/recording with motion detect/email on intrusion
JAI UK Ltd. Jan 2001 – Dec 2009
Client Assignment: Transport for London (TFL), various boroughs in London,
Grampian Police Aberdeen, Police Traffic Enforcement Aberdeenshire
IT Support Engineer
Role summary:
• Provided 1st, 2nd & 3rd Line support, desk side, network and server functions. ITIL Certified.
• Serviced the network with Windows 2003/2008 Active Directory domains, SQL server 2000, DNS, DHCP, TCP/IP and Windows 2000/XP/VISTA, Raid Systems on INTEL (WINTEL), HP and DELL hardware and SharePoint
• Supported ‘Ticket Express’ bespoke application for traffic enforcement based on Apache tomcat web server. IIS6 for intranet. Web development tools include HTML, WordPress, Kompozer
• Managed rollout of XP/VISTA/7 to all desktops, configuring PCs on Win2003 domain using DNS name space with DHCP for IP addresses. Maintained Switch VLANs, WAN routing OSPF
• Fixed issues with web based VPN for mobile clients
• Managed help desk to over 150 users (in-house and remote), resolved incidents/Problems with 90% first time fix
• Proactively monitored network (TCP/IP) by comparing created baseline data to snapshots taken at regular intervals in network, identified and averted potential down times
• Provided technical advice & input into management decisions affecting IM&T, including reviewing disaster recovery plans, Service outage analysis, capacity and availability issues, evaluation of tool and Technology
• Created and maintained user/computer accounts in Active Directory configuring Group Policies, MSI software package deployment updates and WUSUS
• Liaised with third party service providers and ensured correct solutions were delivered to pre-assigned budgets and on time.
• Identified computer-training needs in liaison w...
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