Tatenda
Summary of Qualifications
Motivated and enthusiastic electrical engineering graduate with customer service experience seeking a rewarding career in technology, to utilize education and training in a challenging/competitive work environment. Highly dedicated and detail oriented with excellent written and verbal communication skills.
Education
• Technical Certification June 2012
CompTIA A+
• Bachelor of Science in Electrical Engineering December 2010
Specialization in Telecommunications management
Dissertation topic: Distributed Bandwidth Access Control Scheme.
University of Cape Town, Cape Town, South Africa
Related Experience
Management Associate
Hertz Local Edition, Jacksonville September 2011- present
• Provided rental customers with excellent customer service.
• Helped increase the rental fleet from sixty five cars to one-hundred and ten cars.
• Developed in depth knowledge of the way a business is run.
• Continuously met and exceeded monthly sales goals and customer service goals.
• Built and expanded relationships with auto body shops and car dealerships to help increase revenue and rental fleet.
Customer Service Representative April 2011-May 2011
Prime United Marketing, Jacksonville
• Informing customers about the upgrade to the AT&T fiber optic network
• Analyzed Customers needs and determined which products are appropriate for them.
• Qualifying customers and setting up installation dates for AT&T home service
Optimized Network Engineering Tools (OPNET) Experience 2010
University of Cape Town, Cape Town, South Africa
• Demonstrated working knowledge of OPNET by successfully completing various tutorials on network design, simulation and analysis.
• Successfully designed and simulated Ethernet Local Area Networks (LAN) and wireless networks to analyze performance in an office environment.
• Successfully used OPNET to design a network to justify the use of a Distributed Bandwidth Access Control Scheme in a wireless network for undergraduate dissertation.
Engineering department tutor February 2009-November 2010
University of Cape town, Cape Town, South Africa
• Tutor 3rd year students in digital electronics with a specific focus on the introduction to microcontrollers.
...
Login or Register to view the full resume.
