EDUCATION B.S. Electronics & Communications Engineering - Academy of Science and Tech,
Cairo, Egypt 2005
CERTIFICATIONS
• CCIE - Routing & Switching written (CCIE Lab in progress)
• CCNP - Cisco Certified Network Professional
• CCIP - Cisco Certified Internetwork Professional
• CCNA - Cisco Certified Network Associate (CSCO11067855)
• DCNI2 - Cisco Data Center Network Infrastructure (Nexus 7000 & 5000)
TECHNICAL SKILLS
• Routers & Switches: Cisco, Juniper, Huawei.
• Protocols: BGP, IS-IS, OSPF , RIPv2, EIGRP.
• Technologies : IPv4, IPv6, Multicast.
• WAN Technologies: ATM, Frame-relay, Metroethernet, DSL
• LAN Technologies: VLANs, STP, VTP, WLAN, Trunking protocols.
WORK EXPERIENCE
Orange Buisness Services, France Telecom, Cairo, Egypt November 2005 – Present
IP Problem Expert (IOC) Tier 3 Network Engineer August 2010
• Global Level-3 Technical support in IP services.
• Hands on experience with BGP4, EIGRP, IS-IS, OSPF, IPSEC, VOIP.
• Provide hands on troubleshooting for Layer 3 protocols.
• Excellent troubleshooting and understanding of MPLS, IPVPNs.
• Configure and implement IP services at the core and access levels.
• Working knowledge of TCP/IP enhancements such as multicast, QOS techniques
• Troubleshoots core, access routers & switches configuration.
• Simulate routing problems in lab environment.
• Contact and interact with vendors to resolve issues.
Network Expert Engineer-Level 3 August2007- August 2010
• Acted as the High level technical escalation engineer for all teams & deps. Worldwide.
• Provided technical guidance and support for problem resolution.
• Performed problem management activities to determine root causes of problems.
• Updated the Known Error Database with new errors found.
• Cooperated with the Trend Analysis Team to determine specific malfunction trends and detect root cause of service deterioration.
• Conducted technical trainings to other teams.
Tier 2 Network Engineer Senior Team Lead July 2006-August 2007
Monitored team Results v.s Targets (KPIs).
• Ensured standardization of processes being followed by entire team.
• Utilized tools and processes to deliver consistent performance by agents.
Tier 2 Network Engineer November 2005- July 2006
• Received customer calls and handled basic network troubleshootin...
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