Professional Experience:
Clinical Laboratory Partners – Newington, CT. 06/02/2008 – Present.
Desktop Support Technician
-Install Cisco ASA 5505 on DSL/PPPoE and cable modem for IPSEC VPN use.
-Some experience with Cisco 3560 to Synology NAS.
-Windows 7/XP builds with sysprep and winpe/WAIK.
-Created application compatibility shims for Windows 7 deployment.
-Basic PowerShell scripting for PC/Server inventory.
-Support virtual servers on ESXi 4.0 and desktop VMs in XP Mode/Virtual PC.
-Break/fix on desktops and laptops.
-Built Server 2008/R2 Terminal Server, File Server.
-Use Windows debugging tools to troubleshoot memory dumps/blue screens.
-Support approximately 900 users.
-Coordinate install of telecom/data lines for new offices/draw stations.
-Helped to build/maintain asset management system for 900 employees.
Institutes for Pharmaceutical Discovery – Branford, CT. 11/2007 – 03/2008
System Administrator
-Desktop/Laptop builds.
-Break/fix on desktops and laptops.
-Used Acronis TrueImage.
-Participated in domain migration from Windows 2000 to Windows 2003.
-Used WSUS server for server/desktop patch management.
-Desktop support for 90 users.
-Used Exchange 2007 in a lab environment.
Source Medical, Inc. - Wallingford, CT. 09/2000 – 11/2007
Help Desk Technician 09/2000 – 04/2003
-3 years experience in help desk/call center environment.
-Took calls from users at all organizational levels.
-Installed software remotely using PcAnyWhere, rdp.
-Talked hardware vendors through software installs.
-Built lab environments for application testing 2000/2003 domains.
-Participated in application testing.
-Gained experience in troubleshooting printer, network, hardware and software problems.
-Promoted to Desktop Administrator.
Desktop Administrator 04/2003 – 11/2007
-Perform desktop builds – Create/manage image for Dell PCs/laptops.
-Built file/print and database servers.
-Create/manage User and Computer accounts in Active Directory.
-Manage User permissions/ Group membership/perrmissions.
-Use Remote Desktop, Dameware and PC Anywhere for remote support..
-Perform general maintenance, troubleshoot, and repair peripherals and HP LaserJet printers.
-Phone Moves/Adds.
-Nortel Option 11 switch, Call Pilot, Symposium...
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