Objective:
l Join a team in Information Technology where I can utilize my computer knowledge, strong people skills and organizational abilities to keep the company I'm working for running smoothly.
Skills:
Typing: 80 WPM
l Systems: Windows 95 - Windows 7, Mac, and Ubuntu(Linux).
l Hardware: Printers, Hubs, Routers, Switches, Cabling, Peripherals.
l Software: MS Office Suite, Email Applications, Antivirus/Antispyware Applications, Imaging Software, Hard Drive and Memory Diagnostics Software
l Networking: TCP/IP, DNS, DHCP, Static IP
Experience:
Marshfield Clinic - Marshfield,WI 2011-current
Hardware/Desktop Support Technician
l Receive trouble tickets assigned by the help line with different priorities(Emergency, 2 hour, 4 hour, 2 day, 5 day) and resolve a variety of issues based on the ticket description.
l Give Great Customer Service
l Image Laptops, Convertibles and Towers.
l Replace Power supplies, Motherboards, Front Bezels, Fans, ect.
l Install Monitors, Docking stations, Speakers, Webcams, Cisco IP Phones, Network Printers and Local Printers, ect.
l Install software, Remove viruses, Configure Microsoft Outlook.
l Work with Ubuntu Live or Mini XP to recover files off of hard drives that won't boot. Use Windows Recovery Console to restore system files. Use Seatools Hard Drive diagnostics and MemTest.
l Analyze minidump crash reports to resolve blue screen issues.
l Troubleshoot Software and Operating System Errors
Solarus (CWC) - Wisconsin Rapids, WI 2008-2011
Call Center Technician
l Support plain old telephone Lines, VoIP, DSL, Cable and Fiber to the Premises.
○ Setup New Routers and Modems.
○ Remotely log into routers and check voice registration, DSL line connection stats, and setup wireless security.
○ Helped customers with virus/spyware infections, used programs such as Malwarebytes Anti-malware.
l Test new equipment and write up reviews on what is tested.
l Gave Pre-phone Interviews to possible candidates that applied.
l Put together troubleshooting modules and phone information for Element Mobile.
Supportspace - Redwood City, CA 2008 - 2009
Online Expert
l Gave Technical Support by phone and chat to clients having problems with Computers, Electronics, and Home Entertainment Systems.
l Was Part of a select few involved in testing new platforms for the developers.
Peerless Chain - Necedah, WI 2007 - 2008
Material Handler
l Drove a pallet jack and picked various orders of chain.
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