I understand the importance of developing and maintaining long term relationships
through customer satisfaction in the ever- demanding field of customer service.
I strive to achieve results by accomplishing company goals and exceeding
customer expectations in order to ensure client retention.
EXPERIENCE
Gulfstream Bath & Tennis, Gulfstream, FL. -Service Manager- November 2009- July 2012
- Managed and delegated daily responsibilities of employees within my branch.
- Ensured adequate customer satisfaction by continuously meeting member demands.
- Responsible for maintaining satisfaction of daily functions within my branch.
- Conducted hiring of employees for private functions.
- Responsible for work duties and member satisfaction within private functions.
- Supervised employees during exclusive events while maintaining member satisfaction.
- Developed and directed employee schedules.
Brown’s Furniture & Interior Design, Boca Raton, FL. -Customer Service - March 2004- May 2007
- Ensuring customer satisfaction through proper delivery of purchased items.
- Assembled furniture through proper installment of product.
- Prepared future deliveries.
- Properly categorized purchased items to specific customer requests.
- Ensured proper delivery/ installment to model homes/ offices.
- Handled, received and inspected all inbound shipments.
Dominic’s III Pizza & Pasta, Lake Worth, FL. -Floor Manager �...
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