OBJECTIVE
To secure a position in a well established organization with a stable environment that will lead to a lasting relationship in the field of Industrial Engineering.
EXPERIENCE
May 2003-present Propét USA. Inc, Auburn, WA
Jun 2011-present Merchandise Manager
* Negotiate product costs, Incoterms and payment terms with foreign vendors on behalf and in the best interest of the company.
* Ensure all new and existing foreign vendors agree and comply with Customs-Trade Partnership Against Terrorism (C-TPAT) guidelines.
* Accurately complete US Customs Interim Footwear Invoices for all newly introduced styles added to the product line.
* Analyze demand based on open sales order, sales projections, customer feedback, trend analysis and historical data.
* Evaluate inventory stock levels based on open purchase orders, product build and lead times by continual interaction with vendors and understanding their factory workloads.
* Prepare and issue purchase orders to vendors in accordance with company policy and negotiated terms and conditions while managing a $15M annual budget for the department.
* Review PO tracking reports issued by vendors to ensure all relevant information on fulfillment and delivery planning is updated and maintained in the ERP system.
* Coordinate production schedule changes with vendors to meet customer needs while maintaining accuracy and timeliness of shipments.
* Update and distribute weekly Stock Status Reports (SSR), Projected Sales Reports, Projected Demands Report and YTD Sales Reports to the executive team, Regional Sales Managers and Internal Sales.
* Review trend analysis reports by style and in collaboration with the Sales and Marketing team to determine underperforming styles which would be subsequently closed out.
Oct 2007-May 2011 Customer Service/EDI Manager
Sept 2005-Sept 2007 EDI Supervisor
* Overseeing the daily activities of a team of 11 Customer Service Representatives to ensure efficiency and Quality standards are achieved.
* Developed Customer Service policies and standard operating procedures for the department.
* Trained Customer Service Representatives in developing and maintaining good customer relations while effectively negotiating and resolving problems.
* Communicated with the Merchandise department on unexpected increase in demand for certain styles within the product line.
* Coordinated with Design and Marketing departments to provide product knowledge sessions for the Customer Service Representatives to understand features and benefits of newly introduced products.
* Reviewed in detail vendor compliance manuals and contracts in collaboration with Shipping, Marketing and Accounting departments.
* Lead the hiring process of Customer Service Representatives.
* Coordinated EDI transaction setups between Trading Partners and a third party EDI tech support vendor.
* Communicated departmental needs and goals with company executives.
* Reviewed open order reports to monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
* Evaluated Customer Service related off-set expenses and compiling evidence to dispute them.
May 2003-Aug 2005 Customer Service Representative
* Managed 8 key company accounts by providing information regarding product availability for their orders and weekly order status reports.
* Received and processed EDI, faxed/emailed orders, resolved order discrepancies, planned and tracked until completed for shipping.
* Processed and printed carton GS1-128 barcode labels for EDI orders requiring 856 documents (Advance Ship Notice)
* Generated EDI 810 (Invoices) and 856 (Advance Ship Notices) daily and electronically sent them to trading partners.
* Answered incoming inquiries and/or complaints from customers and consumers.
* Performed a variety of clerical duties and other duties pertinent to establishment.
* Assisted in the development, testing and communication of operational policies and procedures.
* Performed one call resolution to customers’ satisfaction.
* Assisted as a backup lead in a department of 3 team members.
Jun 2001-May 2002 General Motors Truck Group, Janesville, WI
Quality/Reliability Engineer
* Provided first level of problem solving for Trim Assembly line and first interface with suppliers.
* Ensured that material and equipment was correctly used, the Product Assembly Document (PAD) was followed and employees trained.
* Facilitated the implementation of the GM North American Operations (NAO) Common Production Quality Process and ISO 9002 requirements.
* Participated in implementing of common quality systems and ...
Login or Register to view the full resume.
