Education: B.S. in Applied Mathematics with Computer Science Minor
Mississippi State University, Starkville, MS – December 1989;
Graduated Magna Cum Laude; 3.75/4.00
A.A. General Studies
Meridian Community College, Meridian, MS – May 1987;
Graduated with Highest Honors; 3.82/4.00
Job Objective:
Obtain a position that presents me with challenging tasks where my knowledge-base and
organizational abilities may be utilized. Also, work in a place where there is a need for a variety of technical skills including computer knowledge, organizational abilities, business intelligence, database program uses, customer service, and communication skills to name a few. I have the capacity and the
ability to perform, yield, or withstand any tasks that is assigned to me. I would like to be given the opportunity to prove my ability to adapt and perform in a challenging industry. Willing to relocate.
Job Experience:
• H & R Block; Meridian, MS (Part-time)
12/2013 – Present Customer Service Professional (CSP)
Responsible for greeting clients, identifying and addressing the client's
needs, and maintaining a pleasant and business-like atmosphere and attitude.
Used the telephone to interact with clients via inbound and outbound calls,
providing callers with basic information about services, fees, and basic tax
information. I used computers to schedule and confirm appointments, check-in
clients and monitor client flow in the tax office. Ensured clients are
matched with the appropriate Tax Professional in order to address the level of
the specific client's tax situation. Verified and filed tax returns to keep
the tax office audit ready. Utilized marketing tools in and outside the
office, to provide excellent customer service skills and communication skills
to promote the cooperation’s products that they offered. Performed close-out
procedures at the end of the day by registering and securing the deposit for
the day.
• H & R Block; Meridian, MS (Part-time)
12/2012 – 04/2013 Customer Service Professional (CSP)
Responsible for greeting clients, identifying and addressing the client's
needs, and maintaining a pleasant and business-like atmosphere and attitude.
Used the telephone to interact with clients via inbound and outbound calls,
providing callers with basic information about services, fees, and basic tax
information. I used computers to schedule and confirm appointments, check-in
clients and monitor client flow in the tax office. Ensured clients are
matched with the appropriate Tax Professional in order to address the level of
the specific client's tax situation. Verified and filed tax returns to keep
the tax office audit ready. Utilized marketing tools in and outside the
office, to provide excellent customer service skills and communication skills
to promote the cooperation’s products that they offered. Performed close-out
procedures at the end of the day by registering and securing the deposit for
the day.
• H & R Block; Meridian, MS (Part-time)
12/2011 – 04/2012 Customer Service Professional (CSP)
Responsible for greeting clients, identifying and addressing the client's
needs, and maintaining a pleasant and business-like atmosphere and attitude.
Used the telephone to interact with clients via inbound and outbound calls,
providing callers with basic information about services, fees, and basic tax
information. I used computers to schedule and confirm appointments, check-in
clients and monitor client flow in the tax office. Ensured clients are
matched with the appropriate Tax Professional in order to address the level of
the specific client's tax situation. Verified and filed tax returns to keep
the tax office audit ready. Utilized marketing tools in and outside the
office, to provide excellent customer service skills and communication skills
to promote the cooperation’s products that they offered. Performed close-out
procedures at the end of the day by registering and securing the deposit for
the day.
• H & R Block; Meridian, MS (Part-time)
12/2010 – 04/2011 Customer Service Professional (CSP)
Responsible for greeting clients, identifying and addressing the client's
needs, and maintaining a pleasant and business-like atmosphere and attitude.
Used the telephone to interact with clients via inbound and outbound calls,
providing callers with basic information about services, fees, and basic tax
information. I used computers to schedule and confirm appointments, check-in
clients and monitor client flow in the tax office. Ensured clients are
matched with the appropriate Tax Professional in order to address the level of
the specific client's tax situation. Verified and filed tax returns to keep
the tax office audit ready. Utilized marketing tools in and outside the
office, to provide excellent customer service skills and communication skills
to promote the cooperation’s products that they offered. Performed close-out
procedures at the end of the day by registering and securing the deposit for
the day.
• H & R Block; Meridian, MS (Part-time)
12/2009 - 04/2010 Customer Service Professional (CSP)
Responsible for greeting clients, identifying and addressing the client's
needs, and maintaining a pleasant and business-like atmosphere and attitude.
Used the telephone to interact with clients via inbound and outbound calls,
providing callers with basic information about services, fees, and basic tax
information. I used computers to schedule and confirm appointments, check-in
clients and monitor client flow in the tax office. Ensured clients are
matched with the appropriate Tax Professional in order to address the level of
the specific client's tax situation. Verified and filed tax returns to keep
the tax office audit ready. Utilized marketing tools in and outside the
office, to provide excellent customer service skills and communication skills
to promote the cooperation’s products that they offered. Performed close-out
procedures at the end of the day by registering and securing the deposit for
the day.
• Choctaw County Board of Education; Butler, AL (Full-time)
01/2006 - 03/2006 Substitute Teacher
10th Grade Algebra II Substitute Teacher
...
Login or Register to view the full resume.
