SECURITY CLEARANCES
Active DOD Secret
Active DEA Secret
Top Secret Eligible
EDUCATION
George Mason University, Fairfax, VA
Bachelor of Arts - Communications Graduated 12/2002
Division I and Professional Baseball for 7 years
EXPERIENCE
Sava Solutions 5/09-Present
Systems Engineer / SNS-FBA Team, Herndon, VA
„X Build, maintain and troubleshoot encrypted laptops (SNS-Secure Notebook Solution) for entire DEA organization, including overseas offices.
„X Manage and control all remote tokens (FBA- Firebird Anywhere) used to access DEA Firebird network from personal computers.
„X Manage infrastructure for SNS laptops, including servers, firewalls and F5 VPN. Utilize F5 VPN appliance to assist users tunneled into the firebird network.
„X Responsible for maintaining Cisco hardware and Citrix virtual environments and appliance for FBA user accounts and servers.
„X Use Active Directory to manage all user accounts, security groups and distribution lists pertaining to SNS or FBA.
„X Provide daily operational support ranging from Special agents in the field to Executives at headquarters by troubleshooting and resolving network and hardware issues with SNS laptops and FBA tokens.
„X Basic Citrix training for Firebird Anywhere virtual environment.
„X Manage Blade servers which FBA is housed on.
„X Test new products, hardware and software for SNS Panasonic Toughbook Laptops.
„X Use MDS server for all images for SNS Laptops.
„X Support overseas users in remote locations.
„X Use remote desktop to troubleshoot and fix issues that may arise for users in the field, or hardware at offices.
„X Attended PMP boot camp in preparation for PMP certification.
„X Utilize Service Manager to track all existing/closed trouble tickets and issues with users or infrastructure.
„X Coordinate daily with the government customer on new project initiatives and technical issues that arise.
Nortel Government Solutions 8/08-5/09
Tier II Regional Support Engineer, Sterling, VA
„X Team lead for SNS laptop project.
„X Responsible for performing administrative and operational support by maintaining and improving network connectivity; specifically for communications, file service and email systems on the worldwide DEA Firebird network.
„X Monitored and fixed network hardware and software issues.
„X Prepared and maintained an operations and procedure manuals for Firebird network systems.
„X Provided training for engineers new to the Firebird Network.
„X Managed entire staging lab and staff in charge of producing encrypted laptops for all DEA agents in the field.
„X Programed all DEA laptops with Guardian edge encryption software.
„X Scanned all computers with McAfee virus software ensuring threats were not present.
„X Changed various BIOS options in the DEA laptops to limit specific types of use.
„X Examined and clear out security logs for servers worldwide.
Nortel Government Solutions 10/07-8/08
Lab Manager/Tier II Technical Support, Fairfax, VA
„X Managed entire staging lab where images were created and updated for different computers. Most images were created using Windows XP.
„X Training with Snort Sensors for the US Senate, including IDS and IPS sensors.
„X Backed up all computers which were returned. Set up new users with specific software, hardware and technical requests.
„X Provided technical support to all company individuals, remote and on site, with specific windows and Microsoft issues.
„X Managed all individual technical requests within two buildings.
„X Troubleshoot computer issues ranging from software problems, hardware problems and overall technical challenges.
„X Gained experience with Symantec Ghost Server 8.0.
„X Performed imaging and staging for all company computers which included ensuring McAfee Virus protection was up to date.
„X Managed hardware, software and materials needed for organizing and maintaining the CIS team within the IT department.
„X Daily use of software applications such as Microsoft Office Suite, Adobe, and other company specific programs.
Nortel Government ...
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