Qualifications
Detail-oriented, solutions-focused, IT field service systems/network technician with over fifteen years of experience that has consistently achieved overall excellent customer satisfaction in several fast-paced environments across many business sectors. Skilled at operating in a wide range of platforms. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting and support. Windows 9x/NT/2000/XP/Vista/7 - MS Office
Professional Experience
CompuCom - Dallas, TX June 2008 to Present
Field service technician responsible for a vast line of US national companies’ ranging from Insurance, Banking and Financial Institutions, retail, Local and US Government and US Military in Upstate NY. Equipment serviced includes everything from laptops, desktops and peripherals, POS equipment, routers, switches, backup devices, UPS units, access points and servers over many different manufacturers including Dell, HP, Compaq, Lenovo, Panasonic, APC, Cisco and NCR. Received consistent reviews acknowledging my level of dedication to excellent customer service.
CompuCom acquired Getronics in 2008.
Getronics - Amsterdam, The Netherlands April1999 to June 2008
Dedicated field computer service technician for several national Insurance Companies in Upstate NY.
Getronics acquired Wang Laboratories in 1999.
Wang Laboratories – Tewksbury, MA February 1994 to April 1999
Field service representative on various large VS computer systems in Upstate NY.
Wang Laboratories acquired Dataserv in 1990.
Dataserv,...
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