SUMMARY:
• IT Financial Management, Technical Consulting, Project Management, Software Deployment, Systems Configuration and Analysis, and Sales Finance Experience
• Wrote and published white papers on IT Service Costing and on Lean IT Processes
• Experience in multiple high tech industries/technologies (CRM, Utilities, Electronic Design, Data Storage, and BI).
• Highly proficient with all Microsoft Office Products: Excel, Word, Access, PowerPoint, Project and Visio
PROFESSIONAL EXPERIENCE:
Spectrum Technologies, Santa Clara, CA
Technology Business Management Consultant, Santa Clara, CA, Nov 2011 to May 2012
• Supported multiple, simultaneous Apptio business intelligence (BI) software implementation projects via onsite and remote configuration and development (Cisco, Clorox, etc)
• Published ‘IT Charge Back – Now is the Time!’ and ‘Leveraging TBM for Lean IT’ white papers.
• Configured, tested, & documented Apptio dashboards, reports and underlying data models to meet functional design and specifications.
• Provided extensive pre go-live reporting QA/auditing (design, layout, configuration, and data integrity).
• Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes.
Genentech (Saicon Consulting), SSF, CA
GS-Engineering / Architecture - Senior Technology Consultant, Nov 2010 – Sept 2011
• Successfully managed Windows 7 Application Compatibility Testing for business critical Enterprise applications
• Provided ongoing process creation for all phases of Windows 7 compatibility testing (business requirements gathering, application identification, pre-testing, remediation, packaging, UAT, and sign off)
• Developed Windows 7 Remediation Knowledge Base and provided remediation strategies
• Provided technical guidance for compatibility testing: VM Administration, Active Directory, and laptop imaging
• Project Team Windows 7 Expert (created presentations on new features and enterprise advantages to OS upgrade)
Emeter (nGenera), San Mateo, CA May 2008 – July 2009
Software Deployment Specialist, Deployment Services, Feb 2010 – Aug 2010
Build EIP Meter Data Management Software system: deploy software and patches, install Hawk and Tomcat services, load reference data, perform manual configurations via the GUI to the windows DB (Siebel), and install Tibco services to facilitate communication between app servers.
• Unix navigation and system administration on multiple platforms including Windows, AIX, RedHat, and Solaris
• Stage and test deployments
• Installation of the EnergyIP platform to both internal and external customers, including Siebel, Tibco, IIS Server, Jakarta - Tomcat in a Unix environment.
• Managed the deployment of software and maintenance upgrades
• Team lead for EIP 6.1 software release technical support documentation
nGenera/Xactly Corp, San Jose, CA
Lead Consultant/PM, Professional Services, Dec 2007 – May 2008
• Lead Field Deployment Consultant for Xactly Incent Sales Comp software implementations.
• Full PM responsibilities including gathering business requirements, development of BRD document, management of scope, quality, schedule, and risk
• Provide end to end software configuration including: rule writing, formula creation, territory assignment, rate tables, data import and plan creation.
• Experience in problem solving and debugging in an enterprise software environment
• Provide support for software configuration, integration and user acceptance testing
• Proven ability to achieve project goals in an environment of fluid product specifications and strict timelines.
Autodesk, San Rafael, CA
Deployment Analyst/PM, Sales Commissions, March 2007 – November 2007
• Member of Multi-Department Global PM team responsible for project schedule, identification of required resources, and risk management (worked extensively in MS Project)
• Callidus 5x Implementation (Recovery) Project Mgmt/Team Lead responsible for Sales Finance Deliverables
• Performed UAT validation for TC System and BO Reporting Environments
• Managed GCO ARs (IT tickets) including submission, tracking, resolution management and working with NOC to Resolve Mission Critical Issues
• Responsible for all TC manual data uploads, bulk loaders, and importing
• Responsible for Commission Pipeline scheduling, runs, and monitoring
Apple Computers, Cupertino, CA
Analyst/ Administration, Sales Commissions, May 2006 – March 2007
• Callidus Analyst for NE and Western US (Education)
• Member of Callidus Implementation/Upgrade team responsible for start-from-scratch territory setup, plan creation, loading of reference data, rate table and matrix development, etc
• Developed Automated FY07 Leave-of-Absence Admin Model
• Compensation Administration, Data Mining, & Process Improvement
• Revenue and Compensation Auditing/Troubleshooting
• Lead Comp Briefings to Sales Staff at Apple Exec Briefing Center
• Provided Ad Hoc Reporting As Required
EMC, Santa Clara, CA
Lead Senior Analyst, Sales Compensation, November 2004-May 2006
• End-to-end QC process improvement including Excel Modeling, development of referential data tables and Access (SQL) databases
• Created VBA/MS Outlook based tool to automate the distribution of periodic sales and commission reporting to field sales reps
• Implemented Sales Comp Help Desk. Including process flows, SLAs, and admin ...
Login or Register to view the full resume.
