ENGINEERING TECHNICAL / TRADE SHOW / DOCUMENTATION SUPPORT
Organized, detail-oriented Engineering/Sales/Admin Support Professional with varied background including documentation, designing and cataloging Engine & Equipment Parts Manuals, AutoCad, Customer Service, trade shows support and promotional item Buyer. Ability to multi-task and work under time pressure. Able to learn new business processes and technology quickly and contribute on projects to bring value to an organization.
SPECIAL SKILLS
ARI PartSmart, Adobe Acrobat/Illustrator/InDesign, AutoCAD, AutoCAD Lite, Microstation PDS 3D Plant Design, Microsoft Excel/Access/Word
EXPERIENCE
SUBARU INDUSTRIAL POWER PRODUCTS, Lake Zurich, IL 2014-2015
Technical Publicist -- Sales and Administrative Support
Developed new engine and equipment parts manuals. Ensured accuracy of expense reports, rebate claims from distributors and co-op advertising funds. Organized Sales trade agreements and documented them into MS Dynamic AX business system. Performed trade show support on site. Scheduled and wrote meeting notes for all staff meetings.
LOWE’S, Northbrook, IL 2011-2014
Customer Service Associate
Ran the Customer Service Desk. Responsible for processing online orders, operating cash register, processing customer payments, problem solving for customers, answering a multiple line phone, bagging customer goods, greeting and acknowledging all customers and providing quick, responsive customer service.
KINDER MORGAN, SOURCE GAS, Kearney, NE 2005-2008
Sale and Marketing Associate (2005-2008)
Answered customer inquiries about pricing of natural gas and programs. Processed confirmation orders and agency agreement for natural gas sales. Researched and resolved customer’s complaints, along with maintaining accurate records including sales activity database.
AutoCAD Drafter (2004-2005)
Temp position at Kinder Morgan working CAD drawing of Natural Gas pipelines and TBS stations. Also working with technicians in the field to produce emergency procedure drawings for each station. Assembly drawings for engineers of new equipment.
BALDWIN FILTERS, Kearney, NE 2002
AutoCAD Drafter
Temp position at Baldwin Filters for a period of 5 weeks through Manpower. Duties included learning ME10 to update tooling drawings, generating new tool drawings and updating Die cast drawing manuals. Generated a new layout (on AutoCAD Lite) of all rooftop heating and air units for the plant manager.
EMERSON HERMETIC MOTORS, Humboldt, TN 1999-2000
AutoCAD Drafter
Worked on designing production line layouts meeting Lean Manufacturing specifications.
Partnered with engineering staff on new design drawings for machining parts.
In charge of drawing files and developed an Access cross-reference database for finding files.
Developed drawings for presentations in AutoCAD and PowerPoint. Completed training and performed audits as an ISO 9000 Internal Auditor.
TECHNICAL ASSOCIATES, Jackson, TN 1994-1999
AutoCAD Drafter and Jr. Designer
Collaborated with Engineers on Proctor & Gamble “fast track” projects performing redline markups and correcting to P&G standards.
Experience with P&ID’s, mechanical layouts and assemblies.
Promoted ...
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