Professional Profile
Hardworking, motivated & dependable Medical Assistant, committed to high levels of patient care. Highly adaptable team player who is willing to assist when and where needed. Health care and patient experience in Urgent Care. Skills include:
Front | Back Office
Medical Terminology
Medical Records Management
Data Entry (75 WPM)
Medical Law & Ethics
Office Management Venipuncture
Vitals | Patient Assessment
Immunizations | Injections
Aseptic Techniques
Anatomy & Physiology
Knowledge of Epic & Cerner Electrocardiography
Patient Education
Urinalysis
Microbiology
Suture removal
Knowledge of HIPAA & JCAHO
Education
Medical Assistant (MA), 2004-Present
Certified in First Aid & CPR, 2012
AA Degree in Behavioral Science & Nursing in progress, DeAnza College, Cupertino, CA
High School Diploma, William C Overfelt High School — San Jose, CA, 2002
Clinical Externship
Stanislaus Urgent Care, Modesto, CA
Assisted in providing patient care in a 20 room urgent care facility, duties include:
• Assist with patient treatment including removing sutures, injections, EKGs
• Conducted patient assessments, recording vital signs and medical information.
• Set up and administered oral medication.
• Collected patient blood samples for diagnostic testing.
Professional Experience
PALO ALTO MEDICAL FOUNDATION — Palo Alto, CA
Patient Service Representative, Urgent Care, April 2012-Present
Serve as a member of the urgent care team and ensured optimal patient care and smooth daily functioning of clinic. Key Results:
• Efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.
• Protect PHI by maintaining confidentiality of personal and financial information
• Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
• Comforted patients by anticipating anxieties and answering questions to the best of my knowledge and within the scope of my work.
TGI FRIDAYS — Cupertino, CA
Bartender, 2009-2012
• Served beer, wine & spirits
• Processed payments
• Provided excellent customer service
• Followed all safety & sanitation standards to prevent cross-contamination
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