EDUCATION
B.S. Computer Science, SUNY Brockport, 2016 (expected)
Delta Epsilon Iota Academic Honor Society
A.A.S Computer Information System, Monroe Community College 2005
Phi Theta Kappa 3.87 GPA
INDUSTRIAL TRAINING
2012 – Microsoft Lync Server 2010 Ignite
2005 – Advanced Digital Broadband Delivery System Troubleshooting
2004 – Activating and Operating a DSN
2003 – Cisco Secure PIX Firewall Advanced (CSPFA)
2000 – Introduction to Cisco Cable Routers (ICCR)
2000 – Interconnecting Cisco Network Devices (ICND)
1999 – Dale Carnegie Training
CERTIFICATIONS
2014 MCSE Communication
2014 MCSA Windows Server 2012
2014 MS Lync 2013 Depth Support Engineer Specialist
2013 SSCA - SIP
2013 Microsoft Certified Solutions Administrator (MCSA) Windows Server 2008
2013 Microsoft Certified Information Technology Professional (MCITP) Server Administrator on Windows Server 2008
2012 Microsoft Certified Technology Specialist (MCTS) Active Directory Configuration
2012 Microsoft Certified Technology Specialist (MCTS) Windows Server 2008 Network Infrastructure Configuration
2012 Microsoft Certified IT Professional (MCITP) Lync Server Administration 2010
2012 Microsoft Certified Technology Specialist (MCTS) Lync Server 2010 Configuring
2000 Inet+ Certified
1999 Network+ Certified
1998 A+ Certified
WORK EXPERIENCE
January 2012 – Present Ronco Communications
Unified Communications Engineer
Provide day two support for Microsoft Unified Communications solutions based on Microsoft Lync and Microsoft Exchange
Create technical documentations consisting of procedures and training for internal and external customers
Implement new services and features on Microsoft Lync and Microsoft Exchange to existing customers.
September 2009 – Present Time Warner Rochester
Digital Systems Administrator
Perform daily maintenance on Digital Services Network Servers including DNCS, SDV, VOD, BMS and MDN/ODN.
Perform hardware and software upgrades on servers running Solaris and Red Hat Linux.
Upgrade and Test all software related to the Digital Services Network equipment, DNCS, MDN/ODN, QAM’s, Mods/DeMods, and settops.
Primary Support for 3rd party applications including Caller ID on TV, Start Over, Lookback, Remote DVR.
Primary support for the Division relating to settop issues that require further testing or investigating.
Created proactive procedures for problem preventions and resolutions, interfaced with software developers, analyzed issues, and designed solutions.
Perform Channel additions/deletions/changes MDN/ODN.
Provide 24.7 on call Support for all Digital Services and VOD related issues.
April 2008 – September 2009 Time Warner Rochester
Digital Services Manager
Responsible for managing and directing the daily operations of the digital and On-Demand Servers and Services.
Supervises, promotes, schedules, trains, evaluates, and disciplines Digital Services Administrators and Engineers in accordance with company policies and procedures.
Works in conjunction with Call Center, Field Operations, Central Operations, Line Maintenance, Marketing and Public Affairs staff to ensure timely communication of any technical situations that affect digital or On-Demand services.
Manage the deployment of new technologies associated with digital or On-Demand services.
Manage the automation of processes related to the operation of the back off systems.
Develop and maintain the monitoring capabilities of responsible systems.
June 2004 – April 2008 Time Warner Rochester
Digital Services Network Administrator
Perform daily maintenance on Digital Services Network Servers including DNCS, AppServer, Compass, DR, SDV, and MDN/ODN.
Created and implemented a new Cisco Gig transport to house Video On Demand traffic along with Commercial Point to Point connections.
Upgrade and Test all software related to the Digital Services Network equipment, DNCS, AppServer, compass MDN/ODN, QAM’s, Mods/DeMods, and set...
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