Objective
Seeking a position with a company where my skills can be utilized to their fullest strengths and provide optimum service for the customers. Work directly and build relationship with Customers in resolving defective product.
Qualifications Summary
Customer satisfaction is the ultimate goal of a never ending for improvements. Developing relationship with the Customer of their needs and expectations will ensure quality products/Services as well as improvements for Customer satisfaction. Knowledge of these tools and methods for quality improvements helps me to utilize my skills.
Training - Six Sigma/Lean (yellow belt)
Trained in Lean Six Sigma's methodology, including project charters, process mapping, cause-and-effect tools, data analysis, process flow charts, FMEA, PPAP and control plan.
Work Experience:
WHIRLPOOL SUB-TIER SUPPLIER
Quality Engineer Technician: April '11 – Oct '12
Knowledge of Microsoft Access, Excel, Power Point and Outlook.
Excellent Typing, Written and Verbal communication skills to interact effectively with people of all levels.
Back-up Quality Liaison / On Site Representative.
Communication with Supplier either by Phone, Emails or Conference Calls of needing Sort, RMA to either scrap/send back rejected parts.
Experience in FMEA, (Failure Mode and Effects Analysis) PPAP, (Production Part Approval Process) Control Plan, Process flow charts and Fish Bone.
Met deadlines of needing corrective action for incorrect assemblies within 24hrs for Initial Response and 8D required within 5days for Final Response.
Coordinated Quality Walks for problem solving root cause analysis, such as: Kaizen, Poka-yoke, 5 whys and 8D's in resolving incorrect assemblies.
Excellent problem solving skills in a manufacturing environment.
Responsible for Training all Quality Auditors of work instructions at each work station to ensure assemblies meet criteria's.
Ability to read and understand blue prints for assembly parts as well as using measuring tools such as: Caliper, Micrometer, Torque compression checks and ETC to ensure Parts were within Quality Spec.
Self-Motivated with the ability to work either independently or as part of a Team.
Strong sense of accountability and work overtime upon requested.
HERNDON PRODUCTS
AEROSPACE & DEFENSE INDUSTRY
Quality Assurance: April '10 – April '11
Knowledge of Windows 7, Microsoft Office Suites, MS Word, Excel and Outlook Explorer.
Knowledge of Scan Fax, Scan Email & Copy Machine.
Excellent Typing, Written and Verbal communication skills to interact effectively with people at all levels.
Communication with Customer either on Phone, Emails & Fax of retrieving Incorrect or Missing Paperwork such as: Quotes, Invoices, Purchase Orders and Packing Slip ETC.
Reviewed all Certificate of Conformance/Compliance, Chem & Phys Test Reports and required RMA’s for any out of spec parts.
Assist in ensuring incoming parts and outgoing shipments meet Quality Specs.
Self-Motivated with the ability to work either independently or as part of a Team.
Knowledge of reviewing Technical Data in using devices such as: Micrometers, Calipers and other measuring equipment to ensure Parts were within Quality Spec.
Read Customer Blue Prints & Military Drawings to ensure corrective plating & Specs were received.
Ability to Multi-task projects in stressful situations.
Excellent Problem Solving skills and Resolving issues in a timely manner.
Met deadlines in retrieving paperwork in a timely manner. (First in – First out)
Review Government Contracts for Corrective Revisions and Part Numbers in Contracts to ensure correct part were shipped.
Assists in Cycle counting and Physical Inventory.
Bar Code Scanning for Product location.
Strong sense of accountability and worked overtime upon request.
US EXPRESS
OTR Truck Driver: December '09 – April '10
WARNER ENTERPRISE
OTR Truck Driver: September '09 – December '09
MTC TRUCK DRIVING SCHOOL
August '09 – September '09
PGW
Production Quality Supervisor: November '07 – February '09
Knowledge of Windows 7, MS Word, Excel and Outlook Explorer.
Knowledge of Fax, Email & Copy Machine.
Excellent Typing, Written and Verbal communication skills with the ability to interact effectively with people at all levels.
Interviewed, drug tested and assisted in training new employees.
Managed, prioritized and organized 25 – 40 employees of production work flow safely.
Responsible for shift ...
Login or Register to view the full resume.
