Entry Level Engineer who wants to put my years of education in the good of an experienced, motivated and inspirational firm, which will improve my abilities and keep me enlightened and educated to every aspect in life.
SUMMARY
Education
In July 2012, completed my Bachelors of Science in Mechatronics (Electromechanical) Engineering, German University in Cairo, Egypt. Also, Achieved an Excellent grade in my graduation thesis project in “Numerical Investigation of flow around a Horizontal Axis Wind Turbine Blade Profiles” using CFD
Software Applications: Vmware vsphere 5.0, MS Word, MS Excel, MS PowerPoint, MS outlook, Sage ACT, OrCad, Verilog, ANSYS fluid (CFD) analysis, ISO code programming for Sinumerik (milling and drilling), AutoCAD 2D, Pro Engineer, SolidWorks, MSC Patrans stress analysis, FluidSim Pneumatics & Hydraulic simulation, MSC Adams, PLC (programmable Logic Controller) Siemens, Visio and Eclipse, Putty.
Programming/Scripting Java
Certifications: CCNA
Strengths
• Team player and ability to work under pressure.
• Strong analytical and observational skills.
• Proficiency in both spoken and written English, Arabic and basic knowledge of German.
Networking Protocols:
TCP/IP, VTP, STP, RSTP, PVST+, VLAN, ISL, 802.1Q, Ether-channel (PAgP & LACP), VLAN Trunking, NAT, PAT, RIP v.1& 2, OSPF, EIGRP, BGP, DNS, QoS, HSRP, IPsec, SSL, ICMP, SMTP relay.
Technical Experience:
Cisco Systems, San Jose, CA June 2013 to Present
Customer Support Engineer
• Supporting Smart Services Technology such as Smart Call Home, Smart Care and Smart Net Total Care (SNTC).
• Assisted customers in installing and upgrading virtual Smart care appliances.
• Assisted customers in creating credential groups, running discovery and inventory services on smart care portal.
• Troubleshooting trace log in Smart care service.
• Configured Cisco Catalyst 3500 series, ASA 5500 series, UCS server racks & Nexus 5k for implementing Smart Call home services.
• Assisted customers in registering Cisco devices on Smart Call home portal.
• Worked with Remedy Ticketing system.
• Performed and managed RMA requests for customers.
• Dealt with different customers from different countries.
• Communicated with support managers to resolve customers' issues.
• Heavily involved in WebEx meetings to troubleshoot customers' issues.
• Dealt with high severity cases.
• Worked with different Cisco applications.
• Used lab simulations to analyze problems.
QUESTIVITY, Santa Clara, CA February 2013 to May 2013
Associate Network Support
• Performed manual tests on L2 network to test STP and VTP protocols.
• Configured Cisco Catalyst 3500 series for implementing VLANs, VLAN trunking and InterVlan routing.
• Tests and configured Cisco 2600, 2800 and 3600 series routers with various routing protocols like OSPF, EIGRP and RIPv2.
• Troubleshooting Layer1, Layer2 and VLAN configuration issues.
• Test and configured the DHCP server in the router to obtain a pool of addresses.
• Installed VMware ESXI 5.0 and created a virtual environment for Cisco Call Manager 8.5 & Cisco Unity communication manager 8.5.
• Implementation of access server to admin switches and routers found in the rack.
• Solid Understanding of VLSM.
• With the EIGRP protocol tested neighboring relationships using dynamic and static authentication, created test cases using Metric manipulation was to change the successor route of EIGRP by decreasing the bandwidth and increasing the delay of a specific interfaces.
• Tested router spoofing configurations feature EIGRP that utilized passive-interface to interfaces connected to end-users.
Cal Micro Inc., San Jose, CA September 2012 - January 2013
Associate International Sales
• Building and maintaining a strong market presence in the computer/electronic industry.
• Handling International Sales operations.
• Prospecting and maintaining 10 years loyal customer relationships.
• Increased customer base and sales using (Sage ACT database).
• Trained and managed sales representatives.
• Building credibility and client loyalty.
• Solution providing negotiations benefiting all parties.
• Presentation of Sales Demos and Pricing.
• Successfully satisfied all quotations.
Nordix Computer Cor...
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