Summary
• Highly analytic and strategic telecom professional with ‘out of the box’ thinking approach.
• Being part of a global telecom environment – adept at vendor management, creating and maintaining relationships with customers.
• Extensive experience of troubleshooting on Avaya S-Class PBX, Critical outage management and resolution.
• Skilled at learning new concepts quickly, working well under pressure all the while making sure that process is followed till the end.
• Enthusiastic, highly organized and determined to achieve service excellence.
Education
Master of Science in Telecommunications
University of Pittsburgh, Pittsburgh PA
o Key Courses – Unified Communications, Wireless Networks, Network Performance, Project Management 2012-present
Bachelor of Engineering, Electronics and Telecommunications
Thakur College of Engineering and Technology, Mumbai University. India.
o Key Courses – Internet Communications Engineering, Antenna and Wave Propagation, Computer Communications Networks, Microcontrollers and Embedded Programming, Fundamentals of C, C++ Programming. 2006-2010
Career History
Voice Engineer for Avaya Global Connect, ITSource Technologies Ltd.
• Level 1 Support to Morgan Stanley’s global voice infrastructure, Member of the voice operations team which provided 24*7 remote support.
• 24*7 monitoring and troubleshooting, Out of hours back-up for regional teams, escalation of critical alarms, Daily health of the plant reporting.
• Reporting incidents and scheduling change management turnovers by following ITIL process.
• Voice system supported includes Avaya PBX, Trading Turrets, Speakerbus, VPI recorders, NICE, Avaya Meeting Exchange, Voice applications (C2D, Voicemail).
• Understanding of PBX functionalities like LSPs, ESSs, AES, CTI
• Designed call routing using AAR, ARS. Defining station parameters & call tracing.
• Experienced in upgrading the firmware of Avaya circuit packs - DS1, Media Gateway, VAL, CLAN, Digital Line, Analog Line, MEDPRO, IPSI
• Understanding of VOIP functionalities, as well as H.323 and SIP im...
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